Business Change Specialist

Business Change Specialist Basildon, Essex

An excellent opportunity to join the Business Change team and gain diverse project skills and be a key part of programme delivery to operations. The team work on all stages of a programme so have input in the requirements, design, testing and operational readiness so for anyone looking to progress their career and take on more responsibilities, please read on.

Description

Working across the Retirement & Insurance Solutions (RIS) business (including UK and Dublin) you will provide business and operational subject matter expertise into new business programmes, strategic change, sales opportunities, BAU Change and continuous improvement.

Main responsibilities

Ideally you will have experience in the Retirement & Insurance domain and expertise into programme requirements phase

You will act as a conduit between client business SMEs/business stakeholders and DST programme teams

Attending client workshops in various locations to discuss viable business propositional outcomes

Providing written/verbal feedback on requirement and design documents to ensure that the contracts, business case and user experiences are maintained - BRS/FSD/FDD/TSD/User stories

Attending internal workshops/meetings providing clarification and justifications to resolve outstanding issues and escalate issues where necessary

Liaison with enterprise solution architects, to provide business requirement and inform efficient and reusable solutions

Working with internal/external Surround technology providers to provide detailed requirements

Providing effective escalation updates to senior team members as required and understand key milestones and be able to communicate material concern of not achieving these.

Providing programme updates to the team during meetings

Key resource for the documenting, organising and processing of BAT and MO

Creation of various documentation such as Procedures, End to End flows and Workflows and create alignment of documents where possible

Providing 'floor walking' assistance to on-shore and off-shore Ops teams post Go Live

Identify potential efficiency based synergies from involvement and knowledge of on-going programmes and existing operations

Support creation of FTE models and service management documents

Support business development team with RFI & RFP responses.

Ensuring solutions are regulatory compliant

Nice to have:

Experience within the Life and Pensions, Wealth Management and/or Asset Management

Knowledge of Third Party administration

Knowledge of project management frameworks and methodologies