High Rise Living Team Leader - Customer Care

High Rise Living Team Leader  - Customer Care
Leicester
£23,265 per annum increasing to £24,489 per annum after 12 months in role
Permanent - 40 average per week (24/7) 

The Role
As a High Rise Living Team Leader you will be managing a team of 12 High Rise Living Co-ordinators at two city centre High Rise blocks ensuring that a 24/7 efficient and effective customer and security service is provided to both the Group and residents.

Key day-to-day duties involve supervising, managing and developing the High Rise Living Co-ordinators including monitoring and delegating workloads, managing sickness and absence, undertaking 1:1’s, PDP’s and monitoring and managing performance. 

Skills/Experience Required
To fulfil this role, they are looking for a person with experience in a busy customer care or front of house client facing role ideally with experience in managing a large team.  You will have excellent communication skills both orally, written and electronic which will allow you to communicate effectively with a wide range of customers and in varied situations. The successful candidate will also have the ability to build good relationships with a wide variety of people. 

This is a varied role, which requires the successful candidates to be flexible, able to work on their own initiative and be able to stay calm and helpful at all times, even when faced with challenging situations. 

Ideally, you will be possess a Maths & English GCSE’s or equivalent, although this is not essential. 

Please note this vacancy may expire prior to the closing date if we receive a high volume of applications. Please ensure that you apply early to avoid disappointment.

Please be advised, our client will not contact unsuccessful applicants, please log in to your Networx account for an update on your application.  If you do not hear from us within 14 days of the vacancy closing, your application has been unsuccessful on this occasion.

What They Offer
They offer a great benefits package including 24 days annual leave (plus bank holidays), a defined benefit pension scheme, a health cash plan and Employee Assistance Programme.

Who They Are

Our client is a major social housing group providing almost 26,000 rented, shared ownership, retirement and leasehold homes across the East and West Midlands and Lincolnshire. They are also building an increasing number of affordable homes each year.  

They have a strong reputation for managing their homes to a high standard. By working closely with their residents, they are continually improving their housing services to offer the best quality, choice and value for money.

Working for our client is more than just a job - it's about making a difference to people's lives.

They are committed to safeguarding and promoting the welfare of children and adults within the communities they work in.

Closing Date: Thursday 30 August 2018  
Interview Date: Thursday 8th September 2018