New Business Call Handler
**Real prospects - this client has re-branded and expanded over the last 18 months **Roles open due to internal transfers **Excellent office atmosphere **Exposure to both the mortgage and savings sides of the business **Liaising with new/prospective customers, answering queries, promoting product benefits **Looking for contact centre experience within Financial Services, Banking or Insurance.
The Company: Our client is a highly professional financial services company who base their customer services model on just that, first rate customer service as opposed to the hard sell. Mortgages and Savings are their key markets and this role will expose you to both sides of the business.
The Role: This opening is based around providing the initial point of contact for prospective customers and intermediaries regarding the products and services offered by the company, its subsidiary and associated companies. You will deal with these calls and promote the products and services of our client, but without 'selling or offering advice'. The focus is very much on providing information through 1st class customer service - the main elements of the role are as follows:
Maintain an up to date knowledge of all products and services including ISA's, Bonds, Mortgages, Trackers and Children's Savings
Deal with telephone callers promptly, accurately and efficiently - 40 to 50 calls per day
Promote products and services, but without 'selling'
Issue relevant literature, illustrations and application forms
Pro-actively follow up enquiries
Contact customers periodically regarding services and products
Carry out market research
Pro-actively call existing mortgage customers
- Occasionally attend events and other functions to promote products and services
There is a shift rota within this team, the team operating Monday to Thursday on rotating shifts of 8am - 4.30pm, 8.30am - 5pm, 9am - 5.30pm and 9.30am - 6pm and every Friday the shift would finish at 5.30pm at the latest. Once a month you would be required to do a half-day on a Saturday, from 9am to 12pm for which you would be paid 1.5 x hourly rate.
Skills / Experience Required: You must have experience of working in an office environment, ideally within a call centre and again ideally within financial services, banking or insurance. You must have a 'customer comes first focus' approach to your work, possess excellent communication skills, a smart appearance and be willing to learn. You should also have at least 5 GCSE's of grade A-C inc Maths / English.
Additional Information: This role comes with a basic salary of GBP20,000 to GBP23,600 as well as an annual bonus, overtime, good company benefits including pension and professional qualification sponsorship.
The New Business Call Handler position is only one of many vacancies we are handling. ARC is a specialist Financial Services recruiter and the Consultant handling this role has over 20 years experience in this field. Areas of focus include employee benefits/group risk, compliance, pensions, paraplanners, sales support, underwriters and IT related roles. We mainly concentrate on London and the Home Counties, whilst also enjoying regular success in offering national solutions. Check the website and feel free to call Darren Snell at any time.