Import Co-ordinator

Import Coordinator

14 Month Fixed term Contract

Highly Competitive Salary

Liverpool, City Centre

Monday - Friday - 35 Hours

Key Responsibilities

• Provide quality customer service skills via telephone, email and face to face.
• Customer satisfaction levels to be maintained/enhanced to ensure business growth and cross-selling opportunities are created.
• Deliver customer specific key performance indicators (KPI) targets to meet customer satisfaction.
• Complete all operational functions such as deliveries, collections, merchant own carrier requests within the necessary timeframes.
• Maintain thorough knowledge of internal/external systems (including logistic platforms) and services, as well as legislation & maritime regulations.
• Ensure proactive inter-departmental communication takes place to ensure quality service is provided to key customers.
• Develop a good rapport with trade, overseas agencies, suppliers and customers.
• Available to attend off site meetings with customers for service review, and new customer integration.
• Support review of process and procedures and implementation of improvement strategies.
• Manifest within a timely manner and work with overseas agencies to ensure accuracy of bookings.
• Pre-Bookings to be completed where possible to support transport with planning in advance.
• Communicate roll overs/vessel delays to UK controlled customers and ensure amendments are completed.
• Inform customers of late runners and failed deliveries with alternative solutions to meet the customer requirements.
• Should customer have any complaints then a professional manner is required in handling the situation and provide solutions to meet customer's expectations. If needed this can be escalated.
• Complete invoicing/queries and apply relevant freight, ancillary charges as per the tariffs. Ensure exceptions are applied.
• Ensure all criteria is met before release of shipment and released to the correct party - Payment in advance for non-credit customers, Bills of Lading, Customs release and Letter of Indemnity (LOI).
• Follow port process for customers who have specific free-time and require notification prior to the containers landing on quay.

Required Skills & Attributes

• Import shipping , freight and customer service experience
• Previous experience of working within an import / export department
• Professional confident telephone manner
• Ability to remain calm under pressure
• Establish & maintain good relationship with customers and colleagues
• A high attention to detail
• Exceptional communication skills
• Flexible to work out-of-hours when necessary/required
• Professional at all times
• Computer literate
• Team player

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age