Client Liaison Officer

Client Liaison Officer
Northampton Town Centre
£16,000 - £20,000 DOE

Brook Street Recruitment is seeking a Client Liaison Officer to join their expanding client team in Northampton Town Centre.

THE ROLE

• Confident and professional attitude in answering calls from all clients and business associates developing and maintaining good client relations
• Ability to correctly extract information from file notes to deal with any client calls efficiently.
• To regularly contact clients in regards to queries whilst maintaining detailed and accurate records of the outcome.
• To assist with various different client reports in accordance with business needs to ensure all files remain up to date and are efficiently managed.
• Ability to work on own initiative, making sound decisions on the development of the files, in accordance with the business targets.
• To work within the team and assist colleagues with any case loads or reports when necessary.

THE CANDIDATE

• Excellent Call Handling Skills with the ability to liaise with people of all levels.
• Able to work well under pressure and deal with calls of the nature of the business
• Team Player and Self Motivator with the ability to work under own initiative.
• Excellent Decision Making Skills
• Basic knowledge of Maths and good keyboard skills
• Results orientated with a positive outlook.
• Flexibility and Good Interpersonal Skills

• Able to work well under pressure and able to prioritise efficiently

If you would like to be considered for this role please apply now or email your CV