Fullfilment Specialist
Support Fulfilment operation by addressing current GQ's (Goods Queries) for items stopped for various reasons such as "missing paperwork" or "paperwork errors" by working cross functionally within the business to resolve.
Manage the RTV/RMA (Return to vendor/Return Merchandise Authorisation) process from Cradle to grave. Own the process of arranging the return of material to the supply base as well as managing the return and expediting of replacement material.
This role will involve hot desking from the various cells to address the various RMA/RTV's whilst being positioned to address the Goods Queries.
Ensuring timely TAT (Turnaround Time) of RTV's/RMA's - maintain metrics to demonstrate continued performance. Work internally to enhance/improve the process.
Manage the volume of GQ's and filter out the ones that can be executed quickly to ensure goods are receipted in a timely fashion.