Casework Coordinator

Recruiter
BRITISH RED CROSS-11
Location
London
Salary
21158.00 - 24436.00 GBP Annual
Posted
11 Aug 2018
Closes
14 Aug 2018
Sectors
Sport & Leisure
Contract Type
Permanent
Hours
Full Time

Casework Coordinator
Location: Angel, Islington
35 Hours per week
Contract type: Permanent
GBP 24,436 (GBP 21,158 + GBP 3,278 ILW) Pro rata

About the role
This is a great opportunity to join our Refugee Support and International Family Tracing Services team based in London. This is a Full time, permanent role within our team.

The Casework Coordinator will ensure provision of multi-lingual, one to one, casework support, in a safe, gender sensitive and confidential environment. They will offer a holistic needs assessment and plan flexible, outcome based responses to individual needs with the aim of mitigating crisis, improving wellbeing and building resilience.

The Coordinator will manage, train and support a team of volunteer caseworkers and interpreters, in line with the needs of the service and will be required to work as part of a team to implement service standards and operational policies.

Say hello to the team
The London Refugee Support Team assists vulnerable refugees and asylum seekers in the capital, providing comprehensive support packages including casework and advocacy, emergency provisions and practical assistance for destitute service users including specialist services for vulnerable women, survivors of trafficking and young people. We are currently recruiting for a full time Casework Co-ordinator post within our busy adult casework service in Angel Islington.

The service works with people at all stages of the asylum process who face barriers in accessing welfare support. Many of the people we support face significant mental and physical health problems and extreme destitution including street homeless. We provide advice and casework in accessing welfare entitlements including community care, welfare benefits, housing and specialist casework on asylum support. We also assist with referrals for immigration advice and health care provision. The Casework Coordinator will lead on complex casework, supported by a team of casework volunteers, and in close consultation with Service Managers.

This role might be for you if
We welcome applications from candidates who feel they have the key skills, knowledge and experience contained within the attached Person Specification.

Examples of which are:

  • Experience of working with refugees and asylum seekers
  • Excellent organisational skills and methodical approach
  • Knowledge and understanding of refugee and asylum seeker issues
  • Knowledge of asylum support entitlements and processes
  • Ability to manage and coordinate volunteers
  • Ability to present complex and sensitive information in a clear and precise fashion
  • Time management skills and ability to prioritise various tasks
  • Ability to work in a pressurised environment and deal with urgent tasks in a calm and professional manner




Closing date for applications is (23:59), Thursday 23rd August 2018.

Interviews will take place week commencing, Monday 3rd September 2018.


Here's a little bit more about us
The British Red Cross help anyone, anywhere in the UK; get the support they need if crisis strikes.

From hiring a wheelchair or dealing with loneliness, to adjusting to life in a new country, we're there when you need us. Our goal is to connect human kindness with human crisis.

We're part of the global Red Cross and Red Crescent Movement, and we believe in the power of kindness.

We offer a wide range of staff benefits, these include:

  • 36 days holiday (including Bank Holidays) pro rata
  • Up to 6% contributory pension
  • Additional holiday purchase scheme
  • Flexible working policy


Our organisation was born out of a desire to bring help without discrimination. Impartiality and neutrality have been central values for the Red Cross since we started.

We support a huge range of people and we recruit for a diverse workforce - including disabled and ethnic minority candidates. This is to contribute to the breadth of experience we need to respond to people in crisis.

As part of its recruitment and selection process the British Red Cross undertakes PVG/DBS (Disclosure and Barring Service) checking of all individuals who regularly work with or have access to children and vulnerable adults.

The British Red Cross, incorporated by Royal Charter 1908, is a charity registered in England and Wales (220949) and Scotland (SC037738).

Follow us on and on Linked in - British Red Cross, to hear about our latest job vacancies.

Connecting human kindness with human crisis