Sales Team Leader

30000.00 - 35000.00 GBP Annual + Bonus
11 Aug 2018
08 Sep 2018
Contract Type
Full Time
This is a great opportunity to develop a long term career within this fast moving IT environment

The Service Desk Analyst will report to the I.T. Service Desk Manager
You will be complimenting the existing IT resources within the business, is recruiting an individual who can apply themselves to assist with their desktop and server support requirements.

The key responsibilities of the Service Desk Analyst will be to support and implement solutions to meet the on-going requirements of the business. Alongside your team mates nationwide - provide 1st and 2nd line technical support for the Desktop and Windows Server infrastructure supporting and not limited to - over 1500 internal users currently spanning across 14 locations (Warehousing and Offices) over 4 separate shift patterns, in 5 different countries and 2 times zones with future potential to provide a 24x7 service.

This is an onsite ONLY role and will require a level of physical ability for occasional manual handling, equipment carrying, working at height and equipment assembly. You may from time to time be required to travel to other sites. You may from time to time be required to work evenings and weekends.

Key Responsibilities of the Service Desk Analyst

The key responsibilities will be to support the business and implement solutions to meet the on-going requirements of the business by providing technical support, help and guidance to the business users using (but not limited to) the following skills

* Providing 1st and 2nd line technical support - remotely & in person.
* Desktop Administration / Support Tasks
* Excellent customer service skills
* PC laptop Build/configuration, Installation and asset management
* Basic Server Administration
* AD User Creation - Creation, Amendment, Deletion, Assignment
* Escalate calls to 3rd line support analysts if the problem is more complex.

Essential Skills - Technical

* Windows Desktop - Windows XP, 7, 8.1, 10
* Microsoft's Office 2016/2013/2010/2007/2003.
* Microsoft Exchange Admin
* Experience of Microsoft 365, Outlook
* Good knowledge of Active Directory and Software Deployment.
* Good understanding of PC hardware for fault finding.
* General Networking knowledge
* Networking Standards TCP/IP and Shared files and folder administration.
* General Fault Resolution relating to Laptops, PC's, Printers, Scanners, Switches, web and browsers.
* Tablet and Mobile support, setup and support level knowledge.
* Full UK Drivers license
* CMD/PowerShell

Experience of Tablets and Smart Phones (setup and support level knowledge APPLE, SAMSUNG)
Able to motivate the yourself and the team in a structured, supportive and proactive way, working to KPIs and SLAs.

Apply now

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