Personal Banking Manager - Ely

Nationwide Building Society
United Kingdom
10 Aug 2018
16 Aug 2018
Contract Type
Full Time
IntroductionWe need A Personal Banking Manager for our branch in Ely, Cambridgeshire 17,682-25,541 a year on a full-time contract, plus benefits. Send in your application by 20th August 2018 You'll be responsible for building relationships with customers on aone-to-one basis. You'll take time to find out their needs and provide asolution from our wide range of products and services. You'll need toprovide face to face and telephone-based customer service. The aim ofthe role is to help customers build a secure and beneficial financial future. Who we're looking forYou don't need any direct experience in the financial services - but youwill need experience in an account management or an in-depth customerservice role.You'll need to have: An interest in people and building rapport quickly Plenty of drive and commitment. Confidence and be able to speak to lots of different types of people in any situation Enthusiasm about working as part of a team. As a minimum requirement you'll: have previous experience in financial services or retail customer-facing roles. have numeracy and literacy skills equivalent to GCSE grade C or NVQ II standard. have previous experience focusing on customer outcomes from in-depth customer interactions. be inquisitive, outgoing and empathetic. be aware of financial services compliance rules and regulations. It would be nice if you also had: Previous experience in a similar account management or in-depth customer handling position. What you'll be doingWorking on the branch floor, you'll be banking hall and office-based.You'll need to have the confidence to build relationships with peoplethat expect a wide knowledge of financial services. You'll becomfortable in answering a simple question to handling a complex problem.You'll stay enthusiastic, calm and polite. You'll share your in depthknowledge of our products and services with our customers, ensuring theyhave all the information they need to make the right choice.You'll sometimes work on your own, but you'll mostly work withcolleagues, supporting each other to help customers. You'll have to beable to spot opportunities to help our customers. You'll need to knowthe ins and outs of all our products and services and how to work ourcomputer systems and processes, but we'll train you in that.The extras you'll getIf you put a lot in, it's only fair you should get a lot out. So if youhelp us do the right thing for our customers, we'll help further yourcareer at Nationwide. As well as your salary, there's life assurance, apension and a recognition and rewards scheme. We think it's a greatplace to work, and we're not afraid of giving you praise when you'vedone well.Why work for usAt Nationwide we're here for our members and we put their needs first ineverything we do. And now, more than ever, two things are helping us gofrom strength to strength: we put our customers first, and we're knownfor being open, honest and trustworthy.We're also the world's largest building society, with communities at theheart of everything we do. We aim to do the right thing for our memberswhich helps set us apart from our competitors. But we need good peopleto help us do it. People who understand what we believe in, and have thetalent and drive to keep us successful. - provided by Dice ACCOUNT MANAGEMENT