Brook Street

1st Line Technical Support - UK

Recruiter
Brook Street
Location
Bracknell, Berkshire, England
Salary
stock options, gym, health & dental
Posted
10 Aug 2018
Closes
07 Sep 2018
Ref
SW/121/KB
Contact
Kate Balfe
Sectors
IT, IT Support
Contract Type
Permanent
Hours
Full Time

Our client is a highly successful and innovative Global Software company looking to add to its growing UK based Technical Support team with experienced support professionals. We are looking for dynamic Customer Support Engineers with exceptional focus on quality customer support. The role will be to supply support to their large customer and partner base resolving issues by utilizing widely available resources, teams and own skill and experience. The ideal candidate will have 1-2 years in a similar role, as well as proven exceptional external customer facing experience.

You will be working within a regional support team that bases a major part of the Company's global support organisation. Resolving customer and partner technical issues to a high standard of customer success, adhering to response time SLAs and escalating into global teams if required. Your daily duties will be varied across the latest technologies

Skills required

  • Ensure the highest level of support available from Company to customers and partners within the EMEA region
  • Maintain a high level of customer satisfaction, measured on a regular basis
  • Create and maintain knowledgebase articles/videos/community threads to address customer questions and issues ahead of support service involvement
  • Excellent interpersonal and communications skills.
  • Excellent time management, decision making, prioritization and organization skills.
  • Team player. Promotes a spirit of cooperation and teamwork.
  • Welcomes challenging environments to apply specialist skills, maintaining customer confidence.
  • Projects a positive and professional image, via all means of interaction, remote and face-to-face.
  • Proven technical diagnostic and problem-solving skills.
  • Good knowledge of ITIL framework
  • Knowledge of SQL roles and environments.
  • Eager to learn new skills and technologies.
  • Desire and ability to travel to Compan Headquarters in Stockholm from time to time
  • Good knowledge and experience of working with Windows Server (AD, IIS / Web Services) and Desktop environments.

Nice to have

  • Supporting SQL based technologies/software within a 1st line context
  • Supporting UNIX/Linux based technologies/software within a 1st line context
  • Knowledge of IIS

The successful candidate must be willing and able to work in a busy, dynamic environment. They must be able to work as part of both local and global teams to deliver customer excellence and success. The ideal candidate must be attention focused and hold a high degree of accountability to help build and protect the strong Company brand image.

The Company offers:

The chance for you to accelerate your career and succeed in an environment where you will have the possibility to make a daily impact. Every day you will get to work alongside helpful and down-to-earth colleagues who are dedicated and ambitious. They fully recognize that it is their employees that make the Company a success and the global leader in the development and delivery of dedicated SAM solutions. If you are the right person for the role you will be offered exciting and developing assignments and will get to be part of a fantastic journey.

Apply for 1st Line Technical Support - UK

Already uploaded your CV? Sign in to apply instantly

Apply

Upload from your computer

Or import from cloud storage

Your CV must be a .doc, .pdf, .docx, .rtf, and no bigger than 1MB


Upload from your computer

Or import from cloud storage

Your Supporting Document must be a .doc, .pdf, .docx, .txt, .rtf, and no bigger than 8MB


4000 characters left

Marketing Communication

We'd love to send you information about Jobs and Services from Fish4.co.uk by email.

All emails will contain a link in the footer to enable you to unsubscribe at any time.


When you apply for a job we will send your application to the named recruiter, who may contact you. By applying for a job listed on Fish4.co.uk you agree to our terms and conditions and privacy notice. You should never be required to provide bank account details. If you are, please email us.