Fleet Customer Service Advisor

23000.00 - 26000.00 GBP Annual + pension & incentives
09 Aug 2018
06 Sep 2018
Contract Type
Full Time
We have a great opportunity for two experienced Fleet Customer Service Advisor to join a large independent commercial vehicle fleet service and support company based in Cambridge. As a Fleet Customer Service Advisor you will be joining an established team to help with the increase in business.
Your main duties as the Fleet Customer Service Advisor include:

* Answering inbound calls to the Customer Service Centre
* Organise work flow of engineers to meet productivity, efficiency and quality targets
* Achieve on time delivery, product excellence and meet customer requirements to deliver the best customer service across the board.
* When dealing with requests ensure customers SLA's and KPIs are met.
* Ensure all warranty items are issued to correct suppliers in a timely manner
* Ensuring correct placement of vehicles whilst maintaining cost controls

As the Successful Candidate you will be:

* From a Customer Service Centre Background
* Experienced within a customer orientated, service environment, preferably within the automotive industry
* Strong IT Skills, Kerridge or R2C experience preferred
* Fluent in English with excellent verbal and written communication skills
* A proactive problem solver capable of dealing with internal and external customer queries

Salary, Working Hours:

* 4 on 4 off shift pattern
* 6am - 6pm GBP23,000 PA
* 12pm - 12am GBP26,000 PA

Due to the volume of applications we receive we will only be able to contact you should your skill set, and experience match our client's requirements