Senior IT Service Desk Engineer / Project Engineer

Senior IT Service Desk & Project Engineer
Bournemouth BH8
Up to £40,000 DOE plus awesome benefits + career progression

Benefits: 

Free drinks, fruit and breakfast cereal, Fun working environment and a range of social events, a great south coast location – 10 minutes from the beach, contributory pension scheme, free eye tests, a wide range of other benefits such as free phone insurance, travel and restaurant discounts, half price cinema tickets, plus more, childcare vouchers, cycle to work scheme, private health cover on-call allowance, company laptop & 25 days annual leave plus bank holidays.

The Senior IT Service Desk & Project Engineer Role:

We’re looking for a driven, experienced professional with a passion for technology and customer service to join our established technical teams as a Senior Service Desk and Project Engineer. Working in a fast-paced, dynamic environment you will be supporting a multitude of client and internal systems and applications, on premise, in our own cloud environment and within public cloud services. 

This varied role demands excellent technical knowledge and is ideal for someone who is keen to constantly develop their skills, undertake additional accreditation's on a regular basis and gain exposure to a large variety of IT technologies. 

Reporting directly to the Service Desk Manager, you will be responsible for supporting the Service Desk team and resolving reactive tickets as they are escalated to you. The role also includes an element of project work, assisting with the design and delivery of infrastructure projects. 

A determined and resourceful individual, you will enjoy problem solving and be able to think on your feet and find a solution, even when dealing with unfamiliar technologies. You will enjoy taking responsibility and be keen to share your technical knowledge. 

Due to the nature of the role some of out of hours work will be required at times, so a flexible and can-do approach is vital. 

This is likely to begin as a split 50/50 role, but there is scope for the successful applicant to progress to a full time Professional Services (Project) Engineer.

Essential Skills/Experience:

+ At least 5 years’ experience in a similar, senior technical role within an MSP environment
+ Experience in scope, design and implementation of mid-size (multi-site) windows domains
+ Configuration and support of Microsoft Windows Server operating systems - Server 2008- Server 2016
+ Configuration and support of Microsoft Windows client operating systems - Windows 8.1 – Windows 10
+ Microsoft Exchange configuration and troubleshooting - Exchange 2010 – Exchange 2016
+ Active Directory support and maintenance
+ Office 365 configuration and support
+ Office 365 migrations
+ Configuration and troubleshooting of enterprise grade backup solutions - Cloud and on premise
+ Network configuration and troubleshooting - WAN, LAN and WLAN
+ Configuration and troubleshooting of enterprise grade wireless solutions
+ Enterprise grade firewall configuration and troubleshooting
+ Experience of working remotely and from site
+ Microsoft Azure configuration and support including ARM
+ Experience with scripting tools including Windows PowerShell
+ VMWare/Hyper-V configuration and troubleshooting
+ Configuration and troubleshooting of network print solutions

About You:

+ Understand and deliver best practice standards
+ Excellent telephone manner
+ Excellent time keeping
+ Smart appearance
+ Attention to detail
+ Outstanding Customer Service Skills
+ Delivering client facing meetings
+ Full UK Driving license and own car

Desired Skills/Experience:

+ Experience of working with Mimecast would be an advantage
+ Microsoft SQL optimization
+ Microsoft SharePoint configuration and troubleshooting
+ Veeam configuration and troubleshooting
+ Experience of working with Mimecast
+ SonicWALL Firewall devices
+ Ubiquiti or Xirrus wireless solutions
+ Meraki support and configuration experience would be an advantage

Required Qualifications:

+ Educated up to Degree level (IT Related)
+ Valid Microsoft Server MCSA certification
+ Valid Cisco CCNA certification

Interested? Apply here for a fast-track path to the hiring manager

Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. This processing is conducted lawfully on the basis of our legitimate interests. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.