Customer Service Executive

As a Barclays Customer Service Executive you will be responsible for being a member of a servicing team which provides expert support to Business Banking clients and colleagues. You will be required to drive forward the banks 'Go-to' ethos by maintaining high levels of customer satisfaction, whilst working closely with Corporate Managers focusing on the delivery of world class service to a range of clients and build trust, confidence and reliable support to the Business Managers.

You will work full time hours between 9am to 5:00pm Monday to Friday and this will be on a 6 month contract basis.

About us:

The team delivers a seamless customer experience and aims to achieve the best possible outcomes. They pride themselves on a right first time approach to resolving queries and complaints. They're always looking for innovative solutions that challenge the status quo as well as improve our processes.

As a Customer Service Executive, your main responsibilities will involve:

• Handling from start to finish queries for complex processing as defined and distributed by your team leader
• Resolving familiar and concrete problems by applying set guidelines or previous experience and escalating exceptional problems beyond the defined scope
• Working directly with Business customers and have a set method for contacting or working with them as well as responding to complex servicing requests received from Corporate Managers and those from external areas of the department.
• Supporting the delivery of world class service by servicing all complex telephone queries, to internal and external customers, and transactional processing
• Developing and maintaining contacts with specialists in branch sectors, and other areas of the group, to manage customer expectations
• Undertaking all necessary compliance tests to maintain ones compliance passport and adhere to all government audits

As a Customer Service Executive, your skills and qualifications will include:

• Previous experience in a customer service is essential
• Experience providing customer service over the phone is preferable
• Excellent written and verbal communication skills
• Being autonomous, with responsibility for your own workload
• The ability to work in a high-pressured and fast environment, with the ability to think on your feet
• Computer skills, including the Microsoft Office suite

The Benefits:

Our customers deserve the best. The same goes for our people. That's why at Barclays you'll receive a range of benefits including a competitive salary, flexible hours and all the tools, technology and support to help you become the very best you can be.

Our Culture:

Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. The values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our employees. Simply put, success is not just about what you achieve, but about how you achieve it.

Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives, if you have a need for flexibility then please discuss this with the hiring manager

Diversity:

At Barclays, we recruit based on merit and are committed to promoting diversity throughout our organisation.