Customer Service Advisor

Vitality, Customer Service Advisor, Bournemouth, £18,200-£19,500 + Bonus + Benefits

Start date: Monday 17th September 2018

Vitality is an award winning, dynamic and vibrant financial services provider, with a ground-breaking vision for the future, where individuals are enabled to succeed and are rewarded and recognised for their contribution to our business.

In exchange for your hard work and commitment to Vitality in this Customer Service Advisor role, we have designed a generous benefits package to reward our employees, this includes;

- Bonus

- 25 days holiday plus bank holidays

- A comprehensive flexible benefits scheme

- Vitality Private Medical Insurance

- Stakeholder Pension Plan with employer contribution

- Vitality Partners and Rewards

- Access to great onsite facilities

As our Customer Service Advisor you will provide a professional, first class level of customer service. Above everything, it’s about putting our customers at the heart of every decision you make, using your discernment to support them and provide advice.

You will be required to work 40 hours per week based on a shift pattern between our office opening hours of 8am – 7pm Monday to Friday and occasional Saturdays from 9am – 1pm.

Responsibilities as Customer Service Advisor include:

- Answer our customer’s telephone and written queries and take ownership for their resolution; processing claims in an accurate and timely manner, assessing and analysing accounts and invoices in line with department KPI's

- This is a fast paced and technical role where you will deal with all levels of complexity from customer queries to complaints.

- You will also support and share your expert knowledge with other team members to ensure that targets for productivity and quality are met.

Skills, experience and attributes required of our Customer Service Advisor:

- Demonstrate strong customer focused skills and great listening skills

- Treat everyone you deal with as an individual, understanding their needs, showing empathy and making them feel important.

- Ideally you’ll already have experience working with customers and the ability to handle telephone calls with confidence, maturity and sensitivity. PC skills are also essential as you will be working across a variety of systems.

- With the knowledge of our products and your polite, professional manner you will make sure that every customer you speak to puts the phone down feeling like they’ve had an excellent Vitality experience

Working for Vitality as a Customer Service Advisor you'll experience an exciting mix of creativity and innovation, within a framework of challenging objectives and a passion for delivering the best.

Our people are chosen for their skills, knowledge, enthusiasm and attitude but above all, their belief that anything can be achieved.

Closing Date: Friday 7th September 2018

If you feel you have the skills and experience to become our Customer Service Advisor and can start on Monday 17th September please click ‘apply’ today.