Processing Team Leader
Processing Team Leader
Band H, £28,221 to £30,756
36.00 Hours per week
We are looking to recruit an enthusiastic and highly motivated team leader, with a genuine interest in working in a constantly changing and challenging environment, to join the Income and Debt Recovery Team, which is part of the Debt and Income Maximisation Business Unit, based in Birkenhead, Wirral
Applicants should be committed to providing a high quality and customer focused service; must have the ability to work under pressure in a positive productive manner and have excellent organisational, communication, numeric and literacy skills.
You will need to demonstrate the necessary motivation and ability to lead a sizeable team and to deliver an effective and efficient service underpinned by a commitment to excellent customer care.
The role involves making use of available technology, to instigate recovery of debt in accordance with the Corporate Debt Policy and Fair Debt Policy, to ensure swift collection of outstanding sundry debt invoices.
The post holder will manage the Collection and Recovery Team who assist with the recovery of Council Invoices, liaising directly with customers to resolve invoice enquiries and agreeing /monitoring instalment arrangements whilst following complex working procedures and legislation. Liaison with other Council Departments will also be an integral role of the post holder's duties.
If you are ready for a new challenge and you have the attributes to successfully lead a team within a newly structured demanding business unit, this is an opportunity to be a role model within a critical service area and contribute to the future vision of how this unit will function.
Working directly with the Income and Debt Team Leader you will be expected to be innovative and creative about the structure of the unit moving forward and how it operates to maximise our debt collection and generate income.
This post is subject to Enhanced Adult Level DBS check.
We want people who are driven, unstoppable, and ready to deliver.
It is a fantastic place to live, work and visit. We are an employer who supports, who is flexible but who demands the very best.
No holding back. No excuses. Just change Wirral. Bring it on.
Closing Date: 26.08.18