Vendor Support Administrator BLUV68906
Manheim is the world’s largest automotive services company and, through its unparalleled range of products and services, drives every stage of the used vehicle lifecycle. A subsidiary of Atlanta based Cox Enterprises, one of the world’s leading media companies and providers of automotive services, Manheim handles nearly 10 million used vehicles worldwide, facilitating transactions representing more than $50 billion in value. In the UK, we provide a national physical and on-line auction network, comprising 18 centres.
We also provide vehicle inspection, repair, reconditioning and pre-sale preparation; transport; logistics; full defleet management and outsourced end-of-contract administration. In addition, Manheim is the UK’s leading automotive digital marketing specialist providing retail marketing and specialist web marketing support to more than 85% of the Top 200 UK dealer groups.
About the Role
The Service Delivery team is a core part of the Auction business, made up of Payments and Vendor support, both functions are responsible for delivering excellent service at all times to both buyers and vendors, and ensuring all processes are completed to a high level within the require timeframe/SLA.
The Vendor Support Administrator will provide administration support to the Vendor Support team and work with Vendor Support Coordinators to ensure all vendor administration is completed for each sale.
Dealing with customer enquiries in an efficient and timely manner both face to face, via the telephone and through email, you will ensure all data input of vehicle documents is completed with accuracy and undertake monthly stock reconciliation of vehicle documents. You will also process daily post, ensuring all documents are posted to the correct customers on time, and provide support to the Auctioneers and Account Support Representatives in the delivery of their duties.
We’re looking for an individual who has strong time management and organisational skills with the ability to work under pressure to tight deadlines. With a keen eye for detail and accurate data entry skills, you will have experience within a customer service role and have the ability to resolve customer queries.
We’d like you to have excellent interpersonal and communication skills and be able to work as part of a team to ensure the successful delivery of a sale. You should have strong administration skills, be able to use your own initiative and have experience of data processing, giving you the ability to process large amounts of information accurately.
This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.