Field Trainer

Recruiter
Anonymous
Location
Stoke-on-Trent
Salary
18000.00 - 23000.00 GBP Annual
Posted
05 Aug 2018
Closes
02 Sep 2018
Contract Type
Permanent
Hours
Full Time
The Supply Register partners with a number of schools, academies and recognised multi-academy trusts to drive the attraction and selection of teachers, classroom and school support workers.

As part of a growing number of service and solution users, we are hiring a Field Trainer to join our IT Services Team. The ideal candidate will be responsible for carrying out various specialist training duties for our partnership schools, academies and MATs throughout the UK.

To do this, you'll need to be a confident and organised communicator with experience in preparing high quality training sessions which are delivered to audiences from all levels within education establishments.

Responsibilities will include, but are not limited preparing and delivering training which may be both in person and remote, reviewing and capturing customer processes and requirements in detail during training to facilitate optimal configuration and implementation, liaison with internal development, project management and technical support teams.

Reporting to our IT Services Manager you will be a highly organised and efficient individual with excellent IT, presenting and communication skills.

The ideal candidate will be well presented and passionate about ICT training and will be driven by ensuring all customers are fully satisfied, comfortable and enthusiastic about using our services.

Key Responsibilities:

* Responsible for having up to date product and service knowledge

* Producing training literature and media

* Preparing and providing high quality training to mixed groups of both client and staff audiences

* Using various training techniques and delivery methods

* Demonstrate you are passionate and enthusiastic about our products and services

* Capturing client process in detail and suggesting options during training as appropriate

* Liaising with other departments as necessary to ensure client satisfaction.

Knowledge and Skills:

* Strong face to face skills

* Be articulate both in written and verbal formats

* Ability to continue to perform well under pressure

* Outstanding communication, presentation and interpersonal skills

* High degree of initiative and ability to work unsupervised and on partnership school / academy premises

* Proven ability in delivery of training

* Excellent documentation skills

* Ability to think outside the box and offer positive solutions to problems.

Experience and Qualifications:

* 2+ years in a similar client facing IT training role (desirable)

* Recognised 'Education & Training' qualification (desirable)

* Proven track record of presenting in front of audiences

* Demonstrable ICT skills including current Microsoft Office applications.

Personal Qualities:

* Personable with a confident and professional style

* Diligent with an attention to detail

* Quick but reasoned thinker with a logical approach

* Empathetic and reliable

* Customer centric approach

* Able to embrace challenges

* Adaptable and responsible

* Enjoy travel and hold a full UK driving licence

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