Technical Support and Applications Specialist

28000.00 - 30000.00 GBP Annual
04 Aug 2018
01 Sep 2018
Contract Type
Full Time
Support and Applications Specialist required to provide technical support to customers, channel partners and the Customer Relationship Team, ensuring resolutions to enquiries via email and telephone. The team also shares technical expertise with customers and colleagues via Technical Notes and other publications and escalates issues to appropriate departments when problems arise.

Main Duties:

* Support product and technical queries from customer relationship teams, sales teams, channel partners and customers plus, where relevant, internal departments (eg Production, Repairs, Marketing, Quality or Development)
* Be a technical specialist across the range of products and software applications
* Update the Customer Relationship Team with issues raised at the Production morning meeting and as product issues occur.
* Identify and own customer product and software issues. Initiate investigations as required using appropriate company procedures and ensure customer contact is maintained and regular updates are provided where appropriate
* Administer warranty requests from customers
* Ensure all calls and emails are logged in the appropriate contact handling system with full descriptions of issues, problems, requirements and any time lines or agreements that have been made. Maintain an effective log with regular updates and close when completed.
* Support the generation of sales quotations by reviewing applications and suggesting technical/product solutions.
* Support product and application training as required.
* Keep up-to-date with certification and compliance regulations and communicate to stakeholders as appropriate.
* Interact with new product development teams
* Support the generation of Application Notes in cooperation with the Marketing team.
* Attendance and participation in team meetings
* Any other reasonable request by the manager

This a great position for someone who is either at the start of their career path and would benefit from mentoring and working alongside a knowledgeable team, or someone who has technical knowledge and is looking for a new position. You will need to have a BTEC in Electronics or Electrical Engineering, or have similar knowledge learned on the job, you may possibly be working within a similar industry such as fire or alarms and have good technical knowledge. This is a permanent and full- time position with a salary of GBP28,000 - GBP30,000 dependant on experience