2nd Line Support Engineer (SOC)
- Recruiter
- Anonymous
- Location
- Maidstone
- Salary
- Competitive
- Posted
- 04 Aug 2018
- Closes
- 01 Sep 2018
- Sectors
- Education & Teaching, Support
- Contract Type
- Permanent
- Hours
- Full Time
2nd Line Support Engineer (SOC)
SecureData is a specialist cybersecurity services and solutions company and we are currently seeking an ambitious and driven 2nd Line Support (SOC) Engineer to join our team in Maidstone, Kent.
At SecureData, we look after cybersecurity for a range of business organisations. We have a very broad range of services ranging from security assessments, implementing solutions, support and managed services. SecureData is unique due to our deep expertise and track record, our breadth of offering as a dedicated cybersecurity services business, and the quality of our work.
As our 2nd Line Support Engineer, you will report to the SOC Manager and act as an escalation point for our first line support team in our busy Secure Operations Centre. You will be able to work under pressure, possess excellent customer service and communication skills, and have a logical approach to troubleshooting.
Your key responsibilities will include the following:
- Providing second line support and escalation of helpdesk tickets
- Managing and monitoring call queues
- Proactive technical account management for mid-range clients, managing software life cycle, patching and upgrades for customers
- Providing quality assurance checking
- Ensuring all case related documentation is clear, concise and updated in the CRM system
- Undertaking extensive training as required
- You will be required to undertake shift work which include early, core, and late shifts. There is also weekend work required once a month. You will also undertake on call duty, for which you receive additional pay!
- Customer site visits on occasion (infrequently)
You must have the following skills and experience:
- You must have at least 2 years' work experience supporting at least two of the following: Checkpoint Firewall, F5, Bluecoat, Cisco, Fortinet, Pulse Secure, Palo Alto - you must consider yourself an expert in at least one of these!
- You must have solid understanding of networking technologies - routing, switching, LAN/WAN
- You must have Linux based Operating Systems and application experience
- You must have excellent communication skills, both written and verbally
- You will ideally have a Juniper, Checkpoint, F5, Bluecoat or Cisco certification e.g. CCNP, CCSA, etc
- Any experience supporting Forcepoint, Juniper, Aurba or Sourcefire would be very beneficial
By joining one of the world's leading cybersecurity companies, you will be offered the following:
- An opportunity to join a fun, social and lively SOC team that are growing rapidly!
- A chance to undertake the very best, comprehensive industry related training within a niche, cybersecurity company
- Career opportunities within a unique industry and organisation
- Company pension scheme
- Competitive salary and generous holiday allowance
- Private medical healthcare with BUPA
- Life insurance
- Childcare vouchers
- A free annual eye test
- Company events several times per year
This role is the perfect opportunity for someone who wants to excel in the world of cyber security, we are looking forward to speaking with you! Please send your CV now for immediate consideration.
Important Note: No recruitment agencies. Any unsolicited or speculative CV's shall be taken as a gift and we shall not be liable for a fee.
By applying for a role at SecureData, you agree to adhere to our privacy notice - you can find more details on our website.
Due to the number of applications that we receive, we are unfortunately unable to contact everyone who is unsuccessful in their application. We thank you for your understanding
SecureData is a specialist cybersecurity services and solutions company and we are currently seeking an ambitious and driven 2nd Line Support (SOC) Engineer to join our team in Maidstone, Kent.
At SecureData, we look after cybersecurity for a range of business organisations. We have a very broad range of services ranging from security assessments, implementing solutions, support and managed services. SecureData is unique due to our deep expertise and track record, our breadth of offering as a dedicated cybersecurity services business, and the quality of our work.
As our 2nd Line Support Engineer, you will report to the SOC Manager and act as an escalation point for our first line support team in our busy Secure Operations Centre. You will be able to work under pressure, possess excellent customer service and communication skills, and have a logical approach to troubleshooting.
Your key responsibilities will include the following:
- Providing second line support and escalation of helpdesk tickets
- Managing and monitoring call queues
- Proactive technical account management for mid-range clients, managing software life cycle, patching and upgrades for customers
- Providing quality assurance checking
- Ensuring all case related documentation is clear, concise and updated in the CRM system
- Undertaking extensive training as required
- You will be required to undertake shift work which include early, core, and late shifts. There is also weekend work required once a month. You will also undertake on call duty, for which you receive additional pay!
- Customer site visits on occasion (infrequently)
You must have the following skills and experience:
- You must have at least 2 years' work experience supporting at least two of the following: Checkpoint Firewall, F5, Bluecoat, Cisco, Fortinet, Pulse Secure, Palo Alto - you must consider yourself an expert in at least one of these!
- You must have solid understanding of networking technologies - routing, switching, LAN/WAN
- You must have Linux based Operating Systems and application experience
- You must have excellent communication skills, both written and verbally
- You will ideally have a Juniper, Checkpoint, F5, Bluecoat or Cisco certification e.g. CCNP, CCSA, etc
- Any experience supporting Forcepoint, Juniper, Aurba or Sourcefire would be very beneficial
By joining one of the world's leading cybersecurity companies, you will be offered the following:
- An opportunity to join a fun, social and lively SOC team that are growing rapidly!
- A chance to undertake the very best, comprehensive industry related training within a niche, cybersecurity company
- Career opportunities within a unique industry and organisation
- Company pension scheme
- Competitive salary and generous holiday allowance
- Private medical healthcare with BUPA
- Life insurance
- Childcare vouchers
- A free annual eye test
- Company events several times per year
This role is the perfect opportunity for someone who wants to excel in the world of cyber security, we are looking forward to speaking with you! Please send your CV now for immediate consideration.
Important Note: No recruitment agencies. Any unsolicited or speculative CV's shall be taken as a gift and we shall not be liable for a fee.
By applying for a role at SecureData, you agree to adhere to our privacy notice - you can find more details on our website.
Due to the number of applications that we receive, we are unfortunately unable to contact everyone who is unsuccessful in their application. We thank you for your understanding