Non-Marine Claims Technician / Broker

to GBP38000 plus full bens/bonus
03 Aug 2018
31 Aug 2018
Contract Type
Full Time
To provide an efficient, high quality, reliable Claims service to Customers

Create new claims files when required
Create entries and update financial records on relevant system(s)
Liaise with and advise Clients on claims procedures
Liaise with adjustors, surveyors and/or lawyers on claims
Liaise with colleagues and insurers on claims
Negotiate settlement of claims with Insurers and their advisers, including face to face meetings
Draft and send standard correspondence.
Draft and send non-standard correspondence, ensuring that these are checked by senior colleagues
Answer the telephone, using own judgement on the referral of callers to a senior colleague and ensuring that information given is accurately recorded
Make written records of all conversations with customers and/or insurers, or other relevant business contacts, in accordance with the firm's procedures manual
Complete cheque and/or TT requisitions and liaise with Accounts for the same
Deal with claims payments within designated authority or under supervision of a senior colleague/Manager
Ensure that the Company's systems and compliance are followed at all times, in accordance with the company's compliance manual
Ensure that systems and procedures are followed at all times, in accordance with the firm's procedures manual
Such tasks as may be required to assist with the effective handling of claims within the company.

Knowledge Required

Level 2 knowledge of FCA rules and guidelines relating to commercial/private clients
Level 2 knowledge of general insurance and underlying legal principles
Level 2 knowledge and understanding of relevant policies and contract wordings
Willingness to continue to develop knowledge of insurance, claims and related issues through formal and informal learning, both internal to the firm and externally

Skills Required - Personal

Ability to prioritise and organise own workload to ensure that deadlines are adhered to
Develop and sustain relationships with Clients, Insurers and colleagues
Confident and effective telephone and IT skills
Good interpersonal and communication skills
Use judgement and experience of insurance matters to know when to seek help or advice from manager, supervisor or other senior colleague

Skills Required - IT

Microsoft Office packages, Word, Excel, and Outlook
London Market I.T. systems