Contract Coordinator (Electrical)

Recruiter
Anonymous
Location
London
Salary
Competitive
Posted
03 Aug 2018
Closes
31 Aug 2018
Contract Type
Permanent
Hours
Full Time
Job Purpose:

To act as the initial contact with our Client, to accept their order for works and enter the order onto our works management system. To control the daily work of a team of engineers over a specified geographic area & to ensure Client requirements are met according to company standards, principles and to drive continuous improvement in those areas.

Job Specification:

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To be responsible for all jobs raised within the contracts of the Electrical Department and monitor all jobs for KPI management checks, ensuring that all jobs are attended to within time, completed within time and that all corresponding paperwork and reports are prepared and available for invoicing.

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To review jobs received during the working day and allocate accordingly to Engineers.

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To review outstanding jobs with reference to specified response times, evaluating the nature and importance of the instructions, ensuring that calls are responded to with reference to both the importance of the works and the contractual response times and updating clients where necessary.

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To enter into the "Contract Diary" relevant information of appointments made for engineer attendance/response in order to maximize attendance within response times whilst minimizing standby and travelling time.

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To check engineer's paperwork/PDAs to ensure written details match those reported and to ensure that the engineer's documentation is correct and accurate and scan any reports to the job, update client including any quotes if required.

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To record details of conversations or other forms of communication regarding jobs to provide an audit trail of actions taken.

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To record any site-specific information received, and to ensure that any relevant details already held are reviewed and acted upon when allocating jobs.

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Where necessary to raise and allocate specialist sub-contractors, giving response, completion and access details, and other relevant information, to ensure compliance with Client requirements.

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To chase sub-contractors for engineer reports within the expected time frames, upload on to system and update the client including any quotes if required.

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As and when required, compile contract data and associated client correspondence reports.

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To provide administration support to electrical contracts managers as and when requested.

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To use the client's database in order to raise jobs on our works management system, update information and request target extensions.

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To compile completed jobs and update spreadsheets ready for financial evaluation.

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Any other duties as reasonably requested.

Knowledge & Experience (Essential)

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Minimum 1 years' experience within a customer service role

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The ability to plan and prioritise, resolve issues and meet targets and deadlines

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Good written and spoken communication skills

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A good team player with the ability to demonstrate excellent customer care skills.

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Good IT skills

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The ability to plan and organise other people's work, and motivate them.

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Good knowledge of Microsoft Excel/spreadsheets

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Full valid UK driving license preferred due to location

Job Benefits:

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21 days holiday plus statutory days, pension scheme, company loyalty scheme and annual bonus.

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GBP19,000 - GBP20,500 per annum

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Free car park

Additional Information:

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3-month probationary period

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37.50 hours per week Monday to Friday, between hours of 08:00am - 06:00pm, (1 hour for lunch)

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Paid weekly / monthly via bacs