Contract Coordinator (Electrical)

03 Aug 2018
31 Aug 2018
Contract Type
Full Time
Job Purpose:
To act as the initial contact with our Client, to accept their order for
works and enter the order onto our works management system. To control
the daily work of a team of engineers over a specified geographic area &
to ensure Client requirements are met according to company standards,
principles and to drive continuous improvement in those areas.
Job Specification:
To be responsible for all jobs raised within the contracts of the
Electrical Department and monitor all jobs for KPI management checks,
ensuring that all jobs are attended to within time, completed within
time and that all corresponding paperwork and reports are prepared
and available for invoicing.
To review jobs received during the working day and allocate
accordingly to Engineers.
To review outstanding jobs with reference to specified response
times, evaluating the nature and importance of the instructions,
ensuring that calls are responded to with reference to both the
importance of the works and the contractual response times and
updating clients where necessary.
To enter into the "Contract Diary" relevant information of
appointments made for engineer attendance/response in order to
maximize attendance within response times whilst minimizing standby
and travelling time.
To check engineer's paperwork/PDAs to ensure written details match
those reported and to ensure that the engineer's documentation is
correct and accurate and scan any reports to the job, update client
including any quotes if required.
To record details of conversations or other forms of communication
regarding jobs to provide an audit trail of actions taken.
To record any site-specific information received, and to ensure that
any relevant details already held are reviewed and acted upon when
allocating jobs.
Where necessary to raise and allocate specialist sub-contractors,
giving response, completion and access details, and other relevant
information, to ensure compliance with Client requirements.
To chase sub-contractors for engineer reports within the expected
time frames, upload on to system and update the client including any
quotes if required.
As and when required, compile contract data and associated client
correspondence reports.
To provide administration support to electrical contracts managers as
and when requested.
To use the client's database in order to raise jobs on our works
management system, update information and request target extensions.
To compile completed jobs and update spreadsheets ready for financial
Any other duties as reasonably requested.
Knowledge & Experience (Essential)
Minimum 1 years' experience within a customer service role
The ability to plan and prioritise, resolve issues and meet targets
and deadlines
Good written and spoken communication skills
A good team player with the ability to demonstrate excellent customer
care skills.
Good IT skills
The ability to plan and organise other people's work, and motivate
Good knowledge of Microsoft Excel/spreadsheets
Full valid UK driving license preferred due to location
Job Benefits:
21 days holiday plus statutory days, pension scheme, company loyalty
scheme and annual bonus.
GBP19,000 - GBP20,500 per annum
Free car park
Additional Information:
3-month probationary period
37.50 hours per week Monday to Friday, between hours of 08:00am -
06:00pm, (1 hour for lunch)
Paid weekly / monthly via bacs