Electronic Support Engineer (Medical Equipment)

United Kingdom
GBP32K - GBP36K + Bonus + Benefits
03 Aug 2018
31 Aug 2018
Contract Type
Full Time
Electronic Support Engineer

Service & Repair Department Auditor / Workshop Operations Specialist

Industrial & Scientific Instrumentation, Repair, Calibration & Service Support

NDT, Non-Destructive Testing, RVI, Remote Visual Inspection, ANI, Analytical Instrumentation Equipment

GBP32K - GBP36K + Benefits + Excellent Opportunities for Career Development

**An excellent opportunity for an Electronic or Electro-Mechanical Service Engineer or Repair Engineer with a background service engineering, workshop engineering, service management, service centre / workshop auditing or service documentation management to join a leading supplier of Industrial & Scientific Instrumentation**

The Company

My client is a worldwide leader in healthcare and non-destructive test equipment. This organisations impressive portfolio of systems include ultrasonic non-destructive test equipment, specialist imaging systems, a comprehensive range of endoscopy applications and specialist surgical equipment trusted by healthcare professionals around the world. The medical systems division is an integral part of this global technology group, employing over 32,000 employees in over 120 countries worldwide. Offering 'best in class' solutions across a wide range of equipment modalities, their success is based upon a commitment to world leading manufacturing facilities, outstanding product innovation, excellent customer care and the recruitment and development of good people.

The Role

Following expansion at their impressive head office in the South East, they seek to recruit a dedicated Electronic Service Engineer, responsible for a range of repair workshop support activities.

The successful applicant will work as part of a team, and will provide technical assistance to this organisations service repair workshops, manufacturers and customers - giving feedback, both verbally and written, where necessary.In addition, the successful candidate will be involved in Auditing Service Facilities throughout Europe and the Middle East. This is an active role within the Service Division, involving all aspects relating to the effective support for this organisation's products. This role will involve international travel to workshops and service centres, customer sites and manufacturing facilities throughout Europe and the Middle East. Full responsibilties include:

Managing New Product Introductions and product life cycle steps
Ensuring that service centres are fully informed with the implementation plan prior to launch.

Ensuring repair functions are fully set up to process a case in line with the KPI and or establishing a plan for managing delays with both the repair functions and OEM. E.g Training, risk assessment, tooling, safety stock, repair forecasting etc.

Reviewing and distributing service notes and document modifications

Maintaining the product road maps to ensure future NPI are being regularly reviewed

Ensuring the technical and quality processes implemented for a given product line are consistent and efficient throughout all repair centres and field service teams, so the customers experience is the same and expectations are exceeded. E.g Harmonising technical processes and customer documentation.

Quality cost and delivery improvement management

Establishing via and not limited to, technician feedback, customer feedback, audits, technical requests, quality data, down time reports, recent repair, risk loss from all repair centres etc. a comprehensive understanding of the workshop quality cost and delivery for the SSD product portfolio. E.g Proactively identifying areas of additional training, general improvements or corrective actions.

Communicating directly with the OEM management and Service Engineers, to manage and problem solve any technical or processes improvements requested from the regions repair functions, relating to quality, cost and delivery. E.g Ensuring that matters have a corrective action plan established

Establishing and implementing an improvement strategy plan every six months, ensuring that all repair functions are fully informed of these activities and of their impact to continuous improvement and efficiency to delivering results.

Taking lead with ensuring the given core activities e.g New product introductions, quality, training, calibration bench support, document management of service engineering are actioned in a consistent manner i.e To a defined procedures and in line with the given KPI.

Developing the given core activities to ensure continuous improvements are seen to the efficiency and delivery of them. E.g Training databases and material, quality audits and reporting, new product introductions, calibration bench maintenance and performance.

Reporting the performance of the given activity to highlight areas of achievement and improvement.

Your Background

To be considered for this role, you must be able to demonstrate a background in the service and repair of electronic or electro-mechanical devices. Experience of working in a service centre, repair centre or workshop environment would be advantageous, especially if you have gained experience in a management, auditory, supervisory or documentation management environment. A qualification in engineering is preferred, ideally to ONC level or above in Electronics. At least five years' experience within a service support role or understanding of the information and skill set requirements of a repair and calibration technician.

The Benefits

In return, my client if offering industry recognised product training, a competitive salary and benefits package, along with the opportunity to progress your career within a market leading global technology group.

This vacancy is being advertised by TRS Consulting (UK) Limited. The services advertised by TRS Consulting (UK) Limited are those of an employment agency and / or employment business