Brook Street

Insurance Products Administrator

Brook Street
Croydon, Surrey, England
Up to £18564 per annum
03 Aug 2018
31 Aug 2018
Contract Type
Full Time

Job Title: Insurance Products Administrator
Location: UK-Surrey-Croydon

The Role

To provide a professional, efficient and proactive service, reflecting the brand values of the client companies.


35 hours per week, Mon-Fri 09 to 17 (either 09-17 or 09-17). Due to the nature of this position, hours may vary in line with business needs.

Main Duties

Warranty Administration

o Maintain and update all current customer warranty details on the in house and client systems
o Esure all dealer warranty applications and queries are actioned within set departmental time scales
o Accurately assess data loads and amend/input data onto both client and inhouse systems

Assistance Administration

o Maintain and update all current customer assistance details
o Update all existing assistance clients data on the inhouse system
o Maintain a working knowledge of the client`s product range

Data Entry

o Accurate input of warranty and assistance data onto the in house database. Daily processing of Motor Vehicle Warranty policies using manufacturer Intranet and computer programmes.
o Accurately assess data load and amend and input data into client and inhouse systems

Telephone response

o Handle all incoming calls in a polite, efficient and proactive manner, in line with the company standards
o Data capture all requested data and provide information to the caller


o Reply to all correspondence within defined time scales, ensuring the departmental standards are adhered to
o Record all daily activity for reporting purposes

Essential Skills & Attributes

o Educated to GCSE standard or equivalent, to include English and Mathematics
o Strong administration and organisational skills
o Excellent telephone manner
o A good working knowledge of Word, Excel
o Good letter writing ability o Strong numerical ability
o Basic understanding of FSA
o Ability to work within a procedure based environment
o Able to communicate confidently with clients, customers and suppliers
o Strong planning and organisational skills
o Flexible
o Punctual
o Able to work under pressure
o Team Player
o Strong focus on quality and customer service
o Self motivated

Desirable Skills & Attributes

o Previous experience of working within a warranty department
o Basic understanding of manufacturer products
o Basic geographical knowledge of the UK

Please contact Narise at and send your CV to apply

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