Customer Adviser - Start Date: 29/08/2018

Location: Leeds

Start date: 29/08/2018

Shift pattern:
Fixed 4 week pattern. 5 hour shifts per day, total 20 hours a week.
Week 1 Wednesday & Thursday 18:00 - 23:00 and Saturday & Sunday 15:00-20:00
Week 2 Wednesday & Thursday 18:00 - 23:00 and Saturday & Sunday 15:00-20:00
Week 3 Wednesday & Thursday 18:00 - 23:00 and Saturday & Sunday 15:00-20:00
Week 4 Monday, Wednesday, Thursday & Friday 18:00-23:00

Salary: GBP17,523 - GBP18,496 PRO rata plus the following increases: 15% (Mon-Fri) 30% (Sat-Sun) for hours between 6am & 8am, 20% (Mon-Fri) 30% (Sat-Sun) for hours between 8pm & 10pm, 10% (Sun) for hours between 8am and 8pm.

We're helping our customers build for their future which means a great opportunity for you to really make a difference to each and every one. If you've got a passion for people and a dedication to your own development, you'll get to build the career you want. And, helping our customers achieve their goals from day one, you'll have a role that matters.

Our Customer Advisers aren't just great at talking on the phone. They're brilliant listeners. If you've got those skills, plus the ability to put yourself in customers' shoes, you'll help us build unique relationships that really last. Previous experience isn't essential. It's all about personal qualities - using your empathy and your great listening skills to help people get what they want out of life.

As a member of our friendly contact centre team, you'll take calls from all kinds of people. Whether they're calling to transfer money, set up a standing order, or simply check their balance, you'll provide a professional and helpful service, every time. And you'll use your computer skills to record your results. In return, you'll enjoy opportunities that make you feel as good as those you help.

Our customers aren't the only ones who'll benefit from high quality advice that's tailored to their needs. We'll help you achieve your goals through excellent in-house training and personal support.

Apprentice Options available: We believe having a diverse workforce makes us stronger. So we're keen to offer you a choice. Whether this will be your first job, or you're simply looking for a change of direction or a fresh start, we'd like to give you the opportunity to turn this role into an apprenticeship. That means you'd enjoy some excellent extra training and support, and alongside your daily duties, you would work towards a recognised Level 2 qualification in Providing Financial Services (equivalent to five GCSEs at grades A - C). Alternatively, you might decide an apprenticeship is not for you - if so, you'll still get to enjoy one of the most rewarding roles in customer service and build the future you want. The decision is yours, both options are available to you!

With our team, you'll have access to a wide range of benefits, including a quarterly performance bonus, 22 days' holiday, a contributory pension scheme and private medical insurance. What's more, we offer a flexible package that allows you to choose cash or pick from a range of options including retail discount vouchers. So whatever you choose, your future's looking great.