Tools Provisioning Engineer

Whatever the challenge, you can be certain that members of our community are working to solve it, and to improve health, society and the environment. We are providing the scientific, medical and research communities of the world with information and technology that empower discovery.

Elsevier is a global information business with revenues of over GBP2 billion, employing more than 7,000 people in over 70 offices across 24 countries. Technology is fundamental and crucial to our business, and due to our unprecedented growth, we have a fantastic opportunity for an Operational Control Centre Engineer to join our operations team in Manila. You will be surrounded by a brilliant group of technologists and offered the chance to work at the forefront of technological development together with the opportunity to contribute to significant change.

It's a great time to join Elsevier: we are shifting from on premise infrastructure to commodity cloud based services as well as COLO premises, refreshing our tools and monitoring technologies, and running a major Networking and End User Computing (EUC) transformation program.

Tools Provisioning Engineer

As a Tools Provisioning Engineer, based in our Oxford office, you will join a team of sysadmins and engineers and execute against a global strategy to deliver a L1/L2 support function that drives increased application and infrastructure availability to the business and 3rd party suppliers.

Some of the Key Accountabilities Include:

• Managing a queue of requests from Technology Operations and Development teams
• Working to SLA and OLA measures to ensure the best possible response to stakeholder requests
• Creation of AWS (Cloud) accounts, in line with agreed TIO and Elsevier standards
• Provisioning access to standard enterprise systems and tools (maintenance and removal of access in line with leavers requests)
• Working closely with Tool Vendors to effectively manage licensing, and costs.

Minimum Requirements

You will bring a passion for learning with strong communication skills and must be able to use your initiative to tackle a broad range of problems with a specialization in monitoring and tooling technologies.

You will also bring:

• Bachelor's degree in Computer Science or related field
• Broad experience in a technical support, ideally hosting in the Cloud, and on premise, or similar role
• Strong analytical skills and able to collate and interpret data from various sources
• Good communicator with a natural aptitude for dealing with people
• Good Fault diagnostic skills with the ability to assess and prioritize faults and respond or escalate accordingly
• In-depth understanding of Infrastructure, ideally Amazon Web Services, and/or at least one of the following - Linux, Solaris, Wintel, and Storage & backup technologies
• Good knowledge of monitoring tools and technologies
• Practical Experience with Cloud technologies
• Extensive and demonstrable experience of Incident and Problem Management, with an understanding of other ITIL processes, applied across multi- platform technologies

Technical Skills Knowledge/Skills/Experience

• Essential
• Excellent queue management skills
• Good knowledge of Infrastructure services (Cloud and on premise)
• Knowledge and use of application and infrastructure monitoring
• Good knowledge of Operating systems (Linux and/or Wintel)
• Good knowledge of license management (specific to Tooling)
• Experience in the provision of high quality standard reporting

Desirable

• Proficiency with JIRA, Confluence, MS-Office
• Understanding of Security controls and best practice
• Knowledge of tools configuration
• Financial skills, data manipulation, and reporting

Join our team

As part of our team, you can help shape the future of knowledge. By joining a great place to work and outstanding colleagues, you can contribute to tools that will help clinicians improve treatments, that will guide researchers in groundbreaking discoveries, and that will help train the innovators of the future. You can help transform an already advanced business and transform your career at the same time.

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