Customer Insight and Research Lead
- Recruiter
- Networx Solutions
- Location
- High Wycombe, Buckinghamshire
- Salary
- £35,000 per annum
- Posted
- 02 Aug 2018
- Closes
- 22 Aug 2018
- Ref
- NTXAO327493
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
Customer Insight and Research Lead
Location:, High Wycombe
Salary: £35,000 per annum
Full Time: 37 Hours per week (Monday – Friday)
This is a very exciting time to be joining Paradigm Housing Group. With 14,000 properties, a turnover of £115m and a substantial development and sales programme, we are making the most of our many opportunities in a challenging but rewarding environment.
We have a clear and ambitious view of where we are as an organisation and where we need to get to; providing more homes for people who need them by running an efficient and successful business.
At Paradigm we are committed to delivering a great customer experience to our diverse customer base and are continuously looking to ensure we learn from customer feedback in order to improve services that our customers value.
We are seeking a proven Customer Insight and Research lead to develop the business approach to obtaining and keeping up to date customer profiling information and to grow a wider portfolio of customer research activities and satisfaction monitoring.
This newly created role will be working within the Customer Insight and Experience Team of 5 people. The successful individual will be responsible for providing intelligence and holistic insight into the ‘voice of the customer’ working alongside the Business Transformation Team to ensure the customer voice influences priorities for improvement and drives change.
Resourceful, analytical and with the confidence to challenge assumptions with evidence based results are important qualities for this position. If you have a background in a similar role and possess the drive, determination and delivery skills we are seeking we would very much like to hear from you.
At Paradigm, we work hard, strive for excellence, in return we offer a great place to work an attractive range of benefits such as Health Cash Plan, Bonus potential, competitive Pension options and 25 days Holiday on starting in addition to 3 days closure at Christmas as well as supporting flexible ways of working. We welcome applications from all sections of the communities we work in.
Shortlisting will be conducted in line with the essential and desirable criteria set out in the person specification