Call Handler (Apprenticeship)

Location
Middlemoor, Exeter
Salary
£22,212 per annum
Posted
02 Aug 2018
Closes
14 Aug 2018
Contract Type
Permanent
Hours
Full Time

Call Handler (Apprenticeship)

Location: Police Headquarters, Middlemoor, Exeter

Salary range: The commencing salary will be £22,212 per annum (pro rata for part time working). For further information please see full advert.

Unit / department: Call Management and Communications Unit

Hours: 37

Job details:

To provide an efficient and effective initial response to calls for service both from the public and from Police Officers. In particular to:

  • Provide information, advice, guidance and resolution to queries from members of the public on the non-urgent telephone lines;
  • Effectively manage calls to the emergency number (999);
  • Accurately input appropriate information received directly onto Force IT Systems in accordance with policy and working practices;
  • Effectively record reports of incidents of crime onto the appropriate IT system in accordance with policies and working practices.
  • Demonstrate a flexible approach to the working day as dynamic demand requires in accordance with the success profile for this role.

Please see the role profile for further details.