Avaya CM/Aura Engineer

Location
Glasgow, Scotland
Salary
Up to £0.00 per annum + negotiable by experience
Posted
02 Aug 2018
Closes
30 Aug 2018
Ref
BBBH215
Contact
FINTEC Team
Contract Type
Permanent
Hours
Full Time

FINTEC recruit is seeking an Avaya CM / Aura Engineer for our Telecommunications client . This is a role where there will be extensive travel in the region and abroad. An exciting opportunity to join a progressive company. A permanent role, salary package negotiable by experience, Fuel Card, Laptop & Mobile Phone provided. Required to work 1 week in 4 on call. Office base is Glasgow, however you will be at customer sites daily.

Responsibilities:

  • To Programme, troubleshoot, upgrade, and administer multiple vendor systems and any ancillary systems.
  • Maintenance of systems
  • installing, testing, and troubleshooting of Avaya CM/Aura solutions.
  • Resolving complex system incidents, upgrades, maintenance tasks, modifying scripts and complex call arrangements on the systems listed

Skills and Experience for the Avaya CM / Aura Engineer role:

  • 4 years' experience installing and supporting Avaya CM/Aura systems. Call Centre telephony systems, specifically Avaya. (Not essential but any knowledge of Avaya IP Office and ACCS would be advantageous).
  • implement and support Avaya Aura stack, including CM, SM, SMGR, SBC, AES, CMS, AACC.
  • Isolate system problems and malfunctions; take timely corrective action
  • Full clean driving licence (1 year plus)
  • Willingness to travel

Full information on the Avaya CM / Aura Engineer is available on application. To apply please submit your current CV.

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