Customer Support Executive – Accountancy Software

Recruiter
Webrecruit
Location
Milton Keynes, Buckinghamshire
Salary
£25,000 - £40,000 negotiable DOE
Posted
02 Aug 2018
Closes
30 Aug 2018
Ref
HKOYT1209/JAM-SH
Contract Type
Permanent
Hours
Full Time

Customer Support Executive – Accountancy Software 
Milton Keynes, Buckinghamshire    

If you are a customer service or account management professional from an accountancy or software support background, this is the perfect role to consolidate your experience as a Customer Support Executive.    

You’ll have the chance to join a forward-thinking business, advance and develop your experience and knowledge through the daily use of their amazing software and grow your customer skills through dynamic and engaging interactions.    

The Company:    

Our client is a globally operating provider of leading software solutions for investment, asset and property management clients in both the Commercial and Residential sectors.    

Due to continuing team expansion, a new opportunity has arisen for a Customer Support Executive to join their site in Milton Keynes.      

With an international customer base and major clients based in North America, Europe, the Middle East, Asia and Australia, as well as the UK, this is an exceptional time to join our client as a Customer Support Executive and push your career to the next level.    

The Rewards:    

- Salary of £25,000 - £40,000 negotiable DOE    
- Profit share    
- Great location with links to public transport and the town centre    
- BUPA medical cover    
- Non-contributory pension scheme    
- Death in Service benefit    
- Income protection scheme    
- 25 days’ holiday    

Based in open plan, modern offices with brand new furnishings, our client’s work environment is friendly and collaborative.    

You’ll join a talented team who support each other and are happy to share their knowledge and best practice to ensure that customers receive a world-class service.    

Our client offers a structured training programme for new starters, as well as ongoing mentorship to enable you to realise your full potential.    

The Role:    

As a Customer Support Executive, you will provide a high-quality service to users of our client’s accountancy application and ensure that their support queries are swiftly resolved.    

Joining a small, close-knit team, you will:    

- Build strong, long-lasting relationships with customers    
- Identify issues and manage/deliver resolution plans    
- Prioritise queries and advise customers of the status of their issue    
- Update the support logs with all actions taken    
- Escalate issues as required    

About You:    

To be considered, you will need:    

- At least two years’ experience in customer service or account management    
- Knowledge of accountancy practices and/or terminology gained from a qualification or practical experience OR    
- Software support experience    

Any software application support experience would be of particular interest, especially if the application was held on an Oracle or SQL Database platform.    

Our client is eager to hear from candidates with experience as a Technical Account Manager, Software Support Technician, or Customer Account Manager.    

Other companies may call this role Client Services Executive, Customer Representative, Software Support Advisor, or Client Account Manager.    

Webrecruit and our clients are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. 

So, if you are an ambitious Customer Support Executive, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.   

Working hours: 8:30 – 5:30pm (40 hours per week)