Arrears Management Call Centre Adviser
We currently have an opportunity for a Collections Adviser within our call centre to join our accomplished and dedicated team in Redhill.
An adviser's role is key to the business in providing exceptional customer services and resolutions to our debtors whilst following company policy guidelines.
Your role will be to undertake collections activity on Unsecured/Secured products. You will be working as part of a team, dealing with a variety of outbound and inbound calls from customers who are experiencing financial difficulties. Agreeing re-payment arrangements and offering customers options and guidance on their finances.
-To receive incoming and make outbound calls to customers in arrears via our automated & manual dialling system.
-Negotiate affordable payment plans with customers that are acceptable to both Santander Consumer Finance and the customer.
To comply with regulatory and company policies at all times.
-Handle each call in the correct manner and have the ability to relate to people from a variety of backgrounds.
-Be persuasive, persistent and self motivated
-Use negotiation and persuasion skills to gain customer commitment
-Taking ownership of queries and complaints, avoiding the need to escalate to a manager.
-Updating system records accordingly ensuring data is accurate and factual.
-Administer and maintain customer agreements
What you'll need
-Previous collections experience is preferred or customer services experience will be considered
-Strong negotiation skills
-Confident telephone manner
-Attention to detail
-Ability to work under pressure
-Confidence in decision making
Full time hours
All applicants must be available to work a rolling shift pattern between the hours of 9am to 8pm Monday to Friday and 9am to 2pm Saturday.
(2 Saturdays in a 4 week period).
Shifts are 9am to 3 Monday to Friday Week 1 and then 12pm to 8pm Monday to Friday plus Saturday 9am to 2pm Week 2.
Entry salary £18,500 per annum, additionally you will get a Quarterly bonus.
Please email your CV if you are interested