Customer Service Executive
- Recruiter
- Anonymous
- Location
- Louth
- Salary
- 18000.00 - 21000.00 GBP Annual
- Posted
- 31 Jul 2018
- Closes
- 28 Aug 2018
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
Customer Service Executive paying up to GBP21K
Our client based in Louth are currently recruiting for a Customer Service Executive to sit within the integral component of the Sales Office. As the first point of contact for customers a CSE should present the company in a helpful, professional and efficient manner in line with the company's values, mission statement and operational plans.
Your new role
* To ensure that all customer orders, quotations, & Design requirements, queries, complaints etc. are processed as quickly and efficiently as possible; the target being the day of receipt, any exceptions to be agreed by the CS Team Leader / CS Manager
* Check and send out all order acknowledgements.
* To be the focal point for all contact from customers within a given customer portfolio relating to any issues, including general invoice queries, stock, forecast / requirements, and complaints.
* To receive and action communications from customers and other departments, whether relating to CSE's own customer portfolio or not. Additionally, to inform colleagues and/or customers of any developments in activities that the CSE is aware of.
* Working independently and seeking guidance from Managers/other departments when necessary.
* To input and feed back to customers; details of work in progress; check and follow up any commitments made to customers or departments to ensure promises are being met; bringing any anomalies to the attention of the CS Team Leader, External Account Manager and customer.
* Pre-empt issues through effective communication; advise planning and production of short lead time print requirements within lead time standards, negotiating as long a lead-time as possible. This includes notifying production of new launch activity.
* Launch Management - communicating with customer on artwork approval and follow through to Plates/Production
* Effectively manage stock levels and alert the External Account Manager to any potential non-recoverable stock write off costs.
* To ensure that customer pricing is effectively maintained and the accuracy of information appearing on invoices, so that it conforms to customer contract agreements
* Ability to plan and fully understand workload on a short, medium and longer term basis, pro-actively manage critical path timings for launches and keep the CS Team Leader / CS Manager / Sales Director informed of any actual or potential activity adverse or otherwise, having an effect on Customer Services deliverables or Company
* Understand the operational model and constraints to ensure effective delivery, particularly during peak periods of activity
What you'll need to succeed
* Excellent communicator (written and verbal) at all times
* Great attention to detail
* Organised and calm under pressure
* Friendly, approachable and flexible - a team player
* Professional - promoting t with professionalism at all times
* Proactive, positive, enthusiastic - demonstrates "can do" attitude
* Commercially aware
What you'll get in return
* Free onsite parking
* A salary of up to GBP21K depending on experience
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Our client based in Louth are currently recruiting for a Customer Service Executive to sit within the integral component of the Sales Office. As the first point of contact for customers a CSE should present the company in a helpful, professional and efficient manner in line with the company's values, mission statement and operational plans.
Your new role
* To ensure that all customer orders, quotations, & Design requirements, queries, complaints etc. are processed as quickly and efficiently as possible; the target being the day of receipt, any exceptions to be agreed by the CS Team Leader / CS Manager
* Check and send out all order acknowledgements.
* To be the focal point for all contact from customers within a given customer portfolio relating to any issues, including general invoice queries, stock, forecast / requirements, and complaints.
* To receive and action communications from customers and other departments, whether relating to CSE's own customer portfolio or not. Additionally, to inform colleagues and/or customers of any developments in activities that the CSE is aware of.
* Working independently and seeking guidance from Managers/other departments when necessary.
* To input and feed back to customers; details of work in progress; check and follow up any commitments made to customers or departments to ensure promises are being met; bringing any anomalies to the attention of the CS Team Leader, External Account Manager and customer.
* Pre-empt issues through effective communication; advise planning and production of short lead time print requirements within lead time standards, negotiating as long a lead-time as possible. This includes notifying production of new launch activity.
* Launch Management - communicating with customer on artwork approval and follow through to Plates/Production
* Effectively manage stock levels and alert the External Account Manager to any potential non-recoverable stock write off costs.
* To ensure that customer pricing is effectively maintained and the accuracy of information appearing on invoices, so that it conforms to customer contract agreements
* Ability to plan and fully understand workload on a short, medium and longer term basis, pro-actively manage critical path timings for launches and keep the CS Team Leader / CS Manager / Sales Director informed of any actual or potential activity adverse or otherwise, having an effect on Customer Services deliverables or Company
* Understand the operational model and constraints to ensure effective delivery, particularly during peak periods of activity
What you'll need to succeed
* Excellent communicator (written and verbal) at all times
* Great attention to detail
* Organised and calm under pressure
* Friendly, approachable and flexible - a team player
* Professional - promoting t with professionalism at all times
* Proactive, positive, enthusiastic - demonstrates "can do" attitude
* Commercially aware
What you'll get in return
* Free onsite parking
* A salary of up to GBP21K depending on experience
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)