Income Management Officer (Housing)

Location
Chipping Sodbury
Salary
Circa £29,350 per annum + up to 10% performance related bonus
Posted
31 Jul 2018
Closes
15 Aug 2018
Ref
NTXXM329205
Contract Type
Permanent
Hours
Full Time

Income Management Officer (Housing)

Chipping Sodbury, South Gloucestershire

Circa £29,350 per annum + up to 10% performance related bonus

Our client is looking for an income management officer to join a highly motivated and successful income management team who are performing in the top quartile in providing excellent services to customers. You must be ambitious, enthusiastic, very much a team player and happy to work under pressure towards a number of key targets.

What’s the role all about?

Maximising the amount of income received, including rent and service charges, by reviewing accounts on a weekly basis and taking relevant action

Carrying out home visits and presenting cases in court for legal action

Carrying out pre-offer assessments for prospective tenants to ensure they are being offered suitable accommodation and there are no concerns regarding affordability

Our client wants somebody who:

Has previous experience in a front line customer facing role within a general needs housing environment, or a similar background relevant to income collection, a good understanding of housing benefit, universal credit and welfare reform legislation would be an advantage

Demonstrates a commitment to their values of openness, honesty, accountability and collaboration, and you will put customers first, going the extra mile for them when delivering services

Is a good communicator, able to handle sensitive issues and you will have experience of working with customers who may be vulnerable or may present challenging behaviour

Has excellent IT skills, good attention to detail and an excellent work ethic

This is an exciting time to join this organisation. They’ve been named as a top 3 best place to work in the UK by Glassdoor and they’ve just merged with another Housing Association meaning even more new homes, opportunities and relationships. They’ve set aside a joint investment of £1.5b as they plan to build 14,000 new homes over the next decade.

Our client is committed to recruiting with care and safeguarding employees and customers, as a result we will carry out pre-employment checks.