Support & Installation Engineer

Support & Installation Engineer - 2 posts

£22,401 - £25,463 per annum
Location: County Hall, Loughborough Road, West Bridgford, Nottingham NG2 7QP

Nottinghamshire County Council is looking for motivated and successful Support & Installation Engineers to join the Service Support Desk responsible for providing a 1st/ 2nd Line blend of support to the County Council’s ICT users.

Reporting to the Service Support Desk Supervisor based in the ICT Service.
You will have strong analytical skills and be able to pick things up quite quickly as well as having good problem solving skills.

The role is technically challenging and requires the ability to adapt to new ideas and technologies whilst providing the highest level of support.

Ideally experienced in the following;
 Windows 7 / 8 / 8.1 / 10
 Active Directory
 MS Exchange administration / Support
 Microsoft products MS Office / Lync / Sharepoint / System Centre
 Remote control software
 Creating user accounts
 Working in an ITIL environment
 System Centre Service Manager (or similar call logging tool)

This role would be fantastic for someone with solid technical experience who is looking to join an innovative organisation providing a range of ICT services whilst being at the forefront of emerging technologies. You will have an excellent telephone manner and be able to communicate with both customers and colleagues.

Closing date: 16 August 2018

Disabled applicants who meet the essential shortlisting requirements will be
guaranteed an interview. A job share scheme is available for all full time posts: both permanent and temporary, unless otherwise stated. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and we expect all staff to share this commitment and undergo appropriate checks.

Equality in Services and Employment