Medical Support Line Coordinator

Esher, Surrey
Competitive salary + discretionary bonus scheme + healthcare + pension
31 Jul 2018
28 Aug 2018
Contract Type
Full Time

Job title:

Medical Support Line Coordinator


Verisk Risk Rating (VRR)


Esher, Surrey


The Medical Support Line Coordinator will work shifts that are either six or nine hours long. Each coordinator is expected to work one Saturday per month (usually from home).

The position is available on a full-time basis (36 hours p/w).

This is primarily an office-based role with the option of working some shifts remotely.

Role Overview:

The MSL Coordinator will assist our insurer clients with queries relating to the use of VRR medical screening tools. The service is offered in real time, often with the customer on hold. The MSL Coordinator will not speak directly with the customer. Full training will be given.

Reporting to:

Nurse Manager


Competitive salary + discretionary bonus scheme + healthcare + pension

Company overview:

Verisk Risk Rating (VRR) is a unit of Verisk, a NASDAQ100 company, and is a leading source of information about risk. We offer risk-assessment services and decision analytics to professionals in insurance, healthcare, mortgage, government, risk management and other fields.

VRR’s primary business is the development of unique medical risk assessment tools that provide the medical insurance industry with the ability to incorporate medical risk assessment into their own online and contact centre sales processes.

Our product for travel insurance is currently the market leader in the UK, Australia, New Zealand and Canada. We are a rapidly expanding enterprise and are looking to expand further in the coming months as we launch our products into a global marketplace.

Key responsibilities:

  • Use your knowledge and skills to provide a friendly and efficient telephone service to turn around client queries in a timely manner
  • Maintain accurate statistical records
  • Take an active role in the monitoring and analysis of data to identify improvements to the current risk assessment strategy
  • Be responsible for reporting key performance indicators to the appropriate clients
  • Provide feedback on working protocols and working practices
  • Further tasks deemed appropriate by your line manager and company director

Key skills:

We are looking for an individual with:

  • An interest in learning about the human body and medical conditions (essential)
  • Previous experience of working within a medical arena (desirable)
  • Experience within a commercial, travel or insurance setting (desirable)
  • Excellent written and spoken English (essential)
  • IT skills – MS Office, Internet, email & databases (essential)
  • Excellent communication and interpersonal skills (essential)
  • Enthusiasm and a willingness to learn (essential)
  • Previous experience in a customer service role (desirable)
  • The ability to work independently as well as within a team (essential)
  • Language skills (desirable)
  • Knowledge and/or interest in technology (desirable)