EAF Team Leader
Our growing and dynamic client near West Malling are looking for a Team Leader to join their Emergency Call team.
The role of the Team Leader is to manage a team working on shift to ensure that the team meet defined key performance indicators by ensuring that cases are handled and calls are answered by the team within the agreed time scales and in an appropriate manner. By managing the performance of the team members and ensuring that they are trained, receive regular feedback, are motivated and delivering against their individual performance objectives.
The ideal candidate will be able to cope well under pressure, have at least 2 years experience within an assistance role, excellent communication skills, resourceful and able to use own initiative.
Salary: £25,000 - £27,000
Hours: Hours: 8am - 8pm for 4 days and then 4 days off, 9am - 9pm for 4 days and then 4 days off and finally 8pm - 8am for 4 days and then 4 days off.
What`s in it for you?
Based in modern offices near West Malling, you`ll be working in a professional yet fun and vibrant environment. The customer emergency assistance floor offers a spacious, comfortable and light environment to work in.
Our client also prides themselves with their investment in their people and offer a variety of progression opportunities; including a fantastic learning and development programme which includes internal and external training.
Other benefits include free car parking, private medical insurance, discounted gadget and travel insurance, 22 days starting holiday entitlement, pension scheme with employee contribution, invitation to their summer party (families welcome) and Christmas party, frequent charity events and other perks such as dress down Fridays and office treats.
If you are interested in this position and have the right skills and experience then please apply today!! OR send your CV