Service Desk Analyst
Manheim is the world’s largest automotive services company and, through its unparalleled range of products and services, drives every stage of the used vehicle lifecycle. A subsidiary of Atlanta based Cox Enterprises, one of the world’s leading media companies and providers of automotive services, Manheim handles nearly 10 million used vehicles worldwide, facilitating transactions representing more than $50 billion in value. In the UK, we provide a national physical and on-line auction network, comprising 18 centres.
We also provide vehicle inspection, repair, reconditioning and pre-sale preparation; transport; logistics; full de-fleet management and outsourced end-of-contract administration. In addition, Manheim is the UK’s leading automotive digital marketing specialist providing retail marketing and specialist web marketing support to more than 85% of the Top 200 UK dealer groups.
About the Role
Joining us as Service Desk Analyst, you must ensure all incidents, requests, enquiries and problems are handled according to agreed procedures and that you manage call queues to ensure delivery within SLA. Managing own workload and priorities, you will build up good working relationships with both colleagues and customers and consult with 3rd party contractors dealing with hardware with warranty and maintenance agreements.
Delivering an excellent customer experience, you will effectively communicate with customers and the department to clearly identify issues, provide clear resolutions and preventative measures, and maintain knowledge of the systems and services that are used by our customers both internal and external.
We’re looking for an individual who is positive and eager with a ‘can-do’ attitude and who ideally has previous experience of working in a service desk environment. With a strong customer focus and excellent telephone skills, you will be self-motivated and able to accommodate a flexible working time environment to meet expanding requirements. Those who are competent in Windows 7, Office 2010, XP and Outlook would be advantageous.
This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.