Senior Author Operations & Services Specialist

Author Operations & Services Senior Specialist

Oxford, UK

The Role:

With your talent for handling authors as customers, and your journal publication expertise, you'll work with our product development teams to improve author services platforms, systems and processes. In effect, you'll act as the voice of the author - going back to the business to determine the new process. Working on new projects and author initiatives, you'll then test the functionality so it does what's needed.

There's also an information management and reporting element to the role, and a senior support aspect - you'll step in when the issue is too complex for the front line.

The Requirements:

• As long as you can interact with editors and authors, and have good knowledge of traditional and emerging technology-based production processes, we can train you on the customer service side. Then you'll be uniquely placed to succeed in a role that's very varied and in a business that's changing all the time.
• Relevant qualification (degree or equivalent) in a related field and/or Production Editor experience.
• Understands the author experience, knowledge of traditional and emerging new technology-based production processes.
• Prior knowledge of what data is available in the Wiley Information Systems (e.g., CORE, BPM, BMIS, COLTRANE, the Wiley Portal, etc.) and is able to manipulate and use this data to work productively and to make informed decisions would be desirable.

The Company:

We are in one of the most dynamic periods in our history as technology, globalism and economic diversity create far-reaching changes in the world. The demand for knowledge and learning has never been greater, and Wiley is at the forefront of meeting that need. As a learning business, we make meaningful contributions to research discovery and lifelong learning by helping organisations achieve their goals and people achieve success from education through their career. We may have been founded over two centuries ago, but our secret to success remains the same: change with the times and adapt to meet the ever-evolving needs of our customers.

At Wiley, we work collaboratively, enjoy what we do and have opportunities to develop throughout our careers. And the rewards are impressive, which means you can look forward to a competitive salary and benefits, generous paid time, colleague discounts and wellness programs.

Wiley is an equal opportunity employer. We evaluate qualified applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics