Helpdesk Operative - nights

27 Jul 2018
24 Aug 2018
Contract Type
Full Time
Bouygues Energies & Services FM currently has an exciting opportunity for a Helpdesk Operative (Administrator) to join our team in North Bristol. The purpose of the role is to provide a comprehensive helpdesk service to facilitate the smooth running of the operations in healthcare environment. This is a night shift role, working 37.5 hrs per week, between 19:00-07:00 on a 4 on 4 off shift rota.

About us

Working in partnership with our clients, we provide bespoke facilities management and energy services across the built environment. Our services cover the complete facilities management service delivery, from single service through to integrated facilities management.

As a Helpdesk Operative, your day to day duties will involve:

* Being the first point of contact for the customer calling in jobs which require our engineer to attend reactive tasks

* Receiving calls reporting faults and maintenance issues and logging onto the FM system (Maximo)

* Categorising reactive jobs in order to prioritise the engineering maintenance teams based on key questioning of customer and allocating correct contractual KPIs

* Jeopardy management of jobs from start to finish

* Keeping customers updated regarding the make safe and rectification of jobs

* Allocating of PPMs to engineers

* Providing general ad hoc administration support to the department

The ideal candidate will have the following skills, experience and qualifications:

* Must have experience of providing a high level customer service

* Excellent communication skills, both oral and written

* Calm, concise and polite telephone manner

* Able to work as both part of a team and autonomously

* Must have good IT skills (able to use Microsoft Office and management systems)

* Well organised and able to prioritise workload

* Ability to multi task in a busy work environment

* Knowledge of Maximo database or similar CAFM system is an advantage

Why join us?

We place a strong emphasis on continual development, both professional and interpersonal. Currently over 2% of the Company's payroll is spent on Learning and Development activities. We have our own international and local training centers, delivering technical and management courses.

We offer a competitive salary and benefits package including an excellent company share scheme