Student Services Assistant / Student Support Officer

Job Title: Student Services Assistant

Location: Cambridge  

The Organisation seek a dynamic and enthusiastic Student Services Assistant, this role is permanent working part time (25 hours per week).

The Role:

The Student Services Assistant (SSA) will work within the Student Services Team at the Bell Cambridge site, helping students in Reception and the Activity Zone. They will report to the Student Services Manager.

The SSA will assist with a range of administrative tasks, provide a professional and efficient service to students, visitors and staff, and assist with front-line Reception for all enquiries, as well as with the delivery of their Language In Action social activity programme. They are therefore looking for a flexible, positive, reliable individual, willing to adapt and provide support when and where needed within the Student Services Team.

Key Responsibilities:

• Assist the School Administrator and Student Services Manager
• Receive and welcome visitors, ensure visitors sign in and wear a visitor’s badge
• Deal with enquires via telephone, email or face to face, communicating messages clearly and comprehensively
• Help students to open UK bank accounts
• Provide information on local buses, trains, travel information, etc.
• Prepare folders and other documents for new students
• Issue student ID cards
• Assist with till services to staff and students
• Issue car park permits and maintain a relevant database
• Process incoming and outgoing post for all Bell departments
• Register and process students for teacher training courses (CELTA)
• Produce student information handouts
• Update student information on the ‘Bell Online’ Learning Management System
• Book, process and take payment for IELTS exams online

• Help plan a programme of appropriate activities (clubs, workshops, trips…) for all students studying at the school, including those on Intensive English, University Foundation Programme, closed groups and teacher-training courses
• Lead activities/ excursions during daytime and evening when required by EPC and within the remit of their hours of work
• Develop materials and resources linked to school activities to maximise learning opportunities outside of the classroom
• Help further implement Bell’s new online learning platform, “Bell Online”, and ensure its enrichment programme section is regularly updated and improved
• Help forge links in the local community to create opportunities for Bell students to interact with local Cambridge students
• Obtain up-to-date data on events in Cambridge and beyond and liaise with external parties such as activity providers, other schools and associations
• Effectively publicise and promote events to students and staff, preparing hard copy and digital documents e.g. trip information and materials, keeping noticeboards and web pages up-to-date
• Deal with enquiries from students, agents or staff for all aspects of the enrichment programme, including producing bespoke programmes for group quotes in a timely manner
• Sell trips from external providers
• Maintain sports and activity equipment, and Pavilion building as a student hub

The Candidate

• GCSE’s
• Good IT, numeracy and literacy skills
• Interest in a variety of social activities
• Specific skills that would enhance the quality of Bell’s enrichment programme (eg. art, theatre, music, sport, fashion, cooking, cinema, literature, etc.)
• Have a good knowledge of culture and life in Cambridge and/ or of the UK in general
• Excellent customer service, communication and interpersonal skills
• Excellent organisational skills
• Personable and approachable
• Good Time management
• Ability to work under pressure and deal with difficult situations
• Able to use initiative as appropriate
• Excellent team worker
• Flexible attitude
• Willingness to learn
• Ability to receive instructions and feedback 

• First Aid qualification
• Child Protection training
• Experience of supervising a small team
• Working in an educational environment
• Working with people from multicultural backgrounds
• Pastoral / welfare experience
• Past experience in working with or leading groups of adults and/or under 18 people

Please click the APPLY button to send your CV and Cover Letter for this role.

Candidates with the experience or relevant job titles of: Student Support Worker, Student Carer, Care Support, Student Development Assistant, Student Social Worker, Support Assistant, Student Coach, Student Engagement, Student Engagement, Engagement Officer will be considered for this role.