Customer Services Advisor / Customer Support Executive
Job Title: Customer Services Advisor
Location: Sutton-in-Ashfield, Nottinghamshire
Salary: £16,817 per annum
Job Type: Permanent, Full time
The Company is one of the world's leading suppliers of Rehabilitation and Medical products, distributing a comprehensive product portfolio to hospitals and local authorities, private therapists, mobility shops, high street retailers, pharmacies, internet traders and International distributors.
A new opportunity has arisen for an experienced Customer Services Advisor, to join their call handling team within their UK Customers Services department at their Head Office based in Huthwaite, Nottinghamshire.
You will provide a high level of professional service to all customers, whilst building strong working relationships with internal colleagues and team members. You will resolve all queries and problems effectively and efficiently whilst viewing every customer interaction as an opportunity to deliver a professional standard of customer service
- To handle customer product, service and sales enquiries by telephone in a professional and caring manner
- Ability to communicate effectively with customers at all levels
- Ensure customer expectations are met, whilst delivering department and company KPI's and Values
- Ability to communicate company brands and products to maximise promotions and order value.
They are looking for an excellent team player, who is self-motivated with effective time management. You will have previous experience in a similar role, with a proven track record in delivering outstanding levels of customer service.
You will have proficient key call handling skills to be able to assess and understand customer needs in order to achieve first contact resolution with the customer at every opportunity.
You will have efficient and accurate key board and data entry skills with a good working knowledge of Microsoft Office packages including e-mail and the internet. Experience of sales order processing data packages would be advantageous.
Please click the APPLY button to send your CV for this role.
Candidates with the relevant experience or job titles of; Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Executive, Customer Services, Customer Assistant, Customer Aid, Customer Service Consultant, Customer Service Administrator, Customer Service Representative, Customer Advisor, Customer Support, Business Support, Customer Service Advisor, Customer Service, Customer Services Officer, Administrator, Admin will be considered for this role.