Student Services Manager

Liverpool, Merseyside
£30,000 per annum
27 Jul 2018
24 Aug 2018
Contract Type
Full Time

Job title:                     Student Services Manager

Location:                    Liverpool, L3 9LQ

Hours:                        37.5 per week

Salary:                        £30,000 per annum

Work pattern:            Monday to Friday

Employer:                  Aspect Education Limited

Contract type:           Permanent



Aspect Education Ltd is seeking a Student Services Manager to join its Liverpool team.


Key responsibilities

Key responsibilities include:

  • managing general student services and to manage and improve the administration of arriving and departing students;
  • providing where necessary pastoral support, translation and interpreting to Chinese students across all KIE’s UK schools, remotely and when required in person;
  • overseeing reception staff and reception services;
  • operating efficient systems for dealing with student and agent enquiries;
  • liaising with the Principal, to be a main point of contact for agent visits including welcome talks, tours and information sessions;
  • dealing efficiently with course changes and refunds;
  • ensuring fee revenue is maximised sales targets for the centre are achieved and any outstanding fees are collected;
  • ensuring all financial returns are produced on due dates, accurately and to specification;
  • overseeing and ensuring compliance with UKBA regulations;
  • taking a lead role in the administration, registration and induction of new students;
  • ensuring school premises and facilities meet H&S regulations and are maintained to a high standard;
  • assisting the Principal with short and long term development projects; and
  • participating in the 24 hour emergency telephone rota.


Criteria for selection

The candidate must possess the following attributes:

  • Bachelors’ degree;
  • excellent level of written and spoken English;
  • written and spoken fluency in Mandarin;
  • relevant experience of working with international students;
  • high level of intercultural awareness;
  • relevant experience of using a Finance system to process payments and produce reports;
  • excellent organisational skills and ability to manage conflicting priorities;
  • ability to deal with and resolve a high volume of queries efficiently;
  • strong attention to detail and high level of data accuracy;
  • exceptional customer service ethos;
  • excellent organisational, inter-personal and communication skills;
  • ability to find and present solutions to achieve customer satisfaction;
  • solid IT skills and ability to navigate a student database system;
  • ability to work well under pressure; and
  • ability to work effectively on an individual basis and as a member of a team.


Please apply via the link provided.


Date posted: 27 July 2018

Closing date: 24 August 2018