Service Desk Support Officer (Administrator) FORV68470
Our client is a forward-thinking social organisation that positively impacts communities. They're also proud to create opportunities that make things happen - for people, families, homes and communities. They're a busy team with lots to do and can only achieve this if they've got the right resources so look for people and partners with as much enthusiasm and passion as they have for making things happen.
They are now looking to recruit a Service Desk Support Officer to join them to provide high quality, professional and effective administrative support to an ICT department including ICT Managers ensuring that all information and documentation is accurately processed.
Compiling, updating and maintaining manual and computerised information records, you will carry out administration and data inputting tasks, help to maintain hard copy and electronic filing systems and answer general telephone enquiries using a professional and courteous manner, directing enquiries to appropriate members of staff along with the provision of basic details of enquiry, reason for calling and when action is required.
Raising and processing orders / invoices as and when required, you must ensure good housekeeping including efficient and orderly electronic filing and administration of asset tracking spreadsheets and provide up to date reporting from the ICT helpdesk system.
With knowledge and experience of computer systems and software. e.g. Microsoft Excel, Word & Outlook and established communication and interpersonal skills at all levels including customers, contractors and staff, candidates must have the ability to work collaboratively with others to deliver high quality services to customers and a flexible approach to team working with the willingness to contribute to corporate challenges.
As well as a competitive salary and a generous holiday entitlement, they offer a range of benefits for a rewarding career including a health cash plan, pension scheme, child care vouchers and staff discount club membership. They’ll also make sure you get the training and benefits you deserve.
Our client is an equal opportunities employer and welcomes applications from all sections of the community.
Closing date: 22nd August 2018
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