Relationship Director

The opportunity

This is an exciting and unique opportunity to join alva, a London and New York based fast-growth technology-enabled reputation intelligence company.

Over the past seven years, alva has helped some of the largest companies in the world and we have achieved a GACR of 91%.

Client retention is the biggest value driver in the business. We are looking for a Relationship Director to partner with our top tier, blue chip clients to enable their personal and professional success and to make them rock stars in their business.

We look for people that thrive in an entrepreneurial, fast-paced environment and have the competence, ambition and the perseverance to succeed.

About alva

alva provides intelligence to the Fortune Global 2000. We integrate business, stakeholder and media intelligence to help our clients understand and connect with their stakeholders. We call this category reputation intelligence.

We analyse in real-time publicly-available content to create decision-ready intelligence for the largest companies in the world.

Our monitoring and analysis offering consolidates in one platform all the content and analysis relevant to a company, its products, competitors, issues and stakeholders so that they can obtain simple, clear and relevant intelligence.

Our clients are professionals in Communications, Corporate Affairs, Marketing, Risk and Strategy departments.

We have offices in London and New York.

Purpose of role

The role of the Relationship Director is to manage and build strong relationships with existing clients through regular client contact and efficient client account management. Relationship Directors should caitalise on alva's unique value proposition by leveraging their knowledge of their client's business.

Role Responsibilities

• Build strong relationships with and retain existing clients
• Develop and implement a retention plan for all clients
• Attend monthly meetings with current clients
• Broaden the dissemination of the alva solution
• Manage renewal process following 90-60-30 day format
• Develop recommendations for Insight reports
• Sign off Insight reports as fit for purpose
• Co-develop a growth plan for existing clients
• Review consolidation plan for existing clients
• Proactively identify and propose areas for further analysis or internal review
• Manage and maintain pilot tracker
• Weekly reporting on retention status

Key technical skills

Proficient Relationship Directors will demonstrate the following technical skills:

• Good understanding of the subject of reputation
• Expert knowledge of clients' industry sector

Key competencies and personal attributes

Relationship Directors must demonstrate the following competencies and personal attributes in the day-to-day execution of their role:

• Relationship management - track record of building and developing client relationships; adept at handling all stages of the client experience cycle and maintaining retention
• Account management - solid track record of client account management
• Collaborative team player - willing to share information and ideas with other team members
• Organisational skills - including the ability to prioritise and balance multiple demands for both themselves and the team
• Presentation skills - confident delivery of presentations at Executive level
• Eloquence - highly articulate, expressive and persuasive; expert in handling objections
• Client service - ability to interact with clients at all levels of seniority
• Professional and mature attitude and demeanour
• Work ethic - energetic and hard-working, with a willingness to deliver excellence for clients; a highly motivated self-starter prepared to go the extra mile
• Intelligence - ability to display good judgement and impartiality in all matters
• Passion - displaying interest and enthusiasm for the relevant industry sector
• Preparation - diligent and focused, delivering to tight deadlines under reasonable pressure
• Exemplifies alva's core values and behaviours

Key performance indicators

Relationship Directors will be judged successful according to the following metrics:

• Achieve a 90% client retention rate by value and by logo
• Work with commercial and operational leads to achieve 100% conversion of all pilots
• Achieve an annual growth target of 110%

Culture

• We believe that phenomenal success happens when A players work together
• We like to challenge and be open to be challenged
• We bring facts, not feelings
• We take ownership
• We are always learning
• We always assume a positive intend
• And above all, we do it with respect for each other