Customer Service Team Leader

High Wycombe, Buckinghamshire
Salary £32,375 per annum
26 Jul 2018
14 Aug 2018
Contract Type
Full Time

Customer Service Team Leader

High Wycombe, Buckinghamshire

Salary £32,375 per annum 

Permanent, Full Time

Monday - Friday, 37.5 hours per week

This is a very exciting time to be joining Paradigm Housing Group. With 14,000 properties, a turnover of £115m and a substantial development and sales programme of more than 600 homes per annum, we are making the most of our many opportunities in a challenging but rewarding environment.

We have a clear and ambitious view of where we are as an organisation and where we need to get to; providing more homes for people who need them by running an efficient and successful business.

We are currently seeking an innovative experienced Customer Service Team Leader to effectively line-manage our Customer Service Advisors and lead daily operations within the Customer Contact Centre. 

We take pride in what we do; delivering a consistent service that meets customer expectations is key to our success. We focus on being positive, proactive and responsive which promotes and provides a first class customer experience to both internal and external customers. 

You will empower others to work as a team to deal with customer enquiries coming in to the contact centre, seeing these enquiries through to resolution. As Team Leader you will continuously support and manage your team, as well as assessing the performance of individual team members. In addition you will also provide senior cover to the Customer Service Manager.


The successful candidate must have substantial customer service experience. Knowledge of the housing sector and working in a contact centre environment would be desirable but is not essential. Proven experience of supervising a team with strong performance management skills are essential for this role. You’ll need to be flexible, resourceful and have the ability to coach, motivate and inspire staff to deliver a first class customer experience

We are seeking a talented individual to manage a small team of 8 Customer Service Advisors, the successful candidate will work alongside 2 other team leaders in our contact centre. 

This is a great opportunity to join us at a time when you can have a real and personal impact on the future success of our business.

At Paradigm, we work hard, strive for excellence and in return we offer a great place to work with an attractive range of benefits such as Health Cash Plan, bonus potential, competitive pension options and generous holiday entitlement in addition to 3 days closure at Christmas as well as supporting flexible ways of working. We welcome applications from all sections of the communities we work in.

Shortlisting will be conducted in line with the essential and desirable criteria set out in the person specification. Candidates will be asked to complete a short case study and present back their findings during the interview.