Vendor Support Team Leader BLUV68447
Manheim is the world’s largest automotive services company and, through its unparalleled range of products and services, drives every stage of the used vehicle lifecycle. A subsidiary of Atlanta based Cox Enterprises, one of the world’s leading media companies and providers of automotive services, Manheim handles nearly 10 million used vehicles worldwide, facilitating transactions representing more than $50 billion in value. In the UK, we provide a national physical and on-line auction network, comprising 18 centres.
We also provide vehicle inspection, repair, reconditioning and pre-sale preparation; transport; logistics; full de-fleet management and outsourced end-of-contract administration. In addition, Manheim is the UK’s leading automotive digital marketing specialist providing retail marketing and specialist web marketing support to more than 85% of the Top 200 UK dealer groups.
About the Role
The Vendor Support Team Leader will supervise and drive the Vendor Support team, ensuring all branch vendor support administration is completed on time, accurately and in line with SLA and KPI’s, ensuring customer service excellence at all times.
Managing a portfolio of Vendors and overseeing the account management of the Vendor Support Coordinators, you will deal with any Vendor complaints and ensure all queries are dealt with in a timely manner, resolved to a mutual satisfaction and reported correctly. With the support of your line manager, you will conduct regular performance reviews with the team, team meetings and training and development to ensure performance is continually maximised, and take control of resource planning, ensuring there is enough resource to cover the demand of the business.
So if you have previous experience within a customer facing role and have the ability to resolve customer queries and complaints to a mutual satisfaction, then we want to hear from you!
Supervisory experience would be ideal but is not essential – what’s more important is strong time management and organisational skills along with the ability to work to tight deadlines, prioritise workloads and delegate tasks appropriately. You’ll need a keen eye for detail, strong administration skills and the flexibility to react to change quickly and effectively.
This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.