Facilities and Helpline Administrator

Here at Carshalton College, we are now looking for a pro-active and results focused individual to administer the Facilities and IT Helpdesk that provides a fault logging service to staff and students across South Thames College Group.

Dealing with face to face contacts, telephone enquiries and email requests, you will administer the Helpdesk logging system to allocate and prioritise job requests; providing an effective Helpdesk that delivers a high level of customer service to users. You will obtain quotations for building services and supplies from external contractors and suppliers, process purchase orders and provide an administrative, clerical, word processing and spreadsheet support service.

So if you have highly developed communication, interpersonal and prioritisation skills and a strong customer focus, then we want to hear from you!

This role requires an individual who has proven administration and helpdesk experience and who is confident communicating with a wide range of people. With accuracy and attention to detail, you will be able to produce and analyse data and make appropriate recommendations whilst establishing credibility with managers and gaining a good understanding of the business need. We’d also like you to have a positive ‘can-do’ attitude, be an excellent problem solver and be able to work well as part of a team.

Closing date for the return of completed applications is Sunday 19^th August 2018.

South Thames Colleges Group is an equal opportunities employer and is committed to safeguarding and promoting the welfare of children and vulnerable adults.

The benefits package includes generous annual leave, pension scheme, subsidised sports facilities and professional development and training.

The South Thames Colleges Group is made up of Carshalton College, Kingston College, Merton College and South Thames College, which merged on 1 August 2017. South Thames Colleges Group is one of London’s largest providers of post-16 education and training and is an ongoing and significant contributor to its local communities. We aim to put students’ success at the heart of everything we do.

We are looking for hard-working and collaborative people who can join our team and help challenge our students to progress and achieve.

This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.