Helpdesk Support Officer
- Recruiter
- Anonymous
- Location
- Abingdon
- Salary
- 11.00 - 11.04 GBP Annual
- Posted
- 25 Jul 2018
- Closes
- 22 Aug 2018
- Sectors
- Education & Teaching, Support
- Contract Type
- Contract
- Hours
- Full Time
Helpdesk Support Officer - Energy Sector
Culham, Oxfordshire
Overall Purpose:
To work as part of a team operating the sites Helpdesk to enable site occupants to report faults and request help so they can carry out their work. Also, to work as part of the team answering the main site number to ensure efficient processing of calls. This role also includes administrative duties which ensures that the Helpdesk records and its database are up to date and accurate at all times.
Accountabilities:
• Be a phone operator for all site helpdesk questions
• Answer email queries
• Respond to any face to face walk-in requests
• Give great customer service at all times
• Make sure all queries are logged on the database correctly
Specific Qualifications/Experience:
• Good basic level of education and good IT skills (Word and Excel in particular) including databases.
• Relevant experience in customer service environment
• Customer driven
• Must have an assertive approach
• Good organisation skills to ensure that their workload is appropriately prioritised, and tasks completed on time
• Must have good communication and interpersonal skills and be able to work as part of a team and have the ability to interact with a wide range of personnel both internal and external.
• Must have good telephone and writing skills and an ability to listen carefully and take down an accurate record of what is said.
• Must have the ability to problem solve simple problems, seeking guidance from the Service Support Manager/Site Manager as required
Company:
The United Kingdom Atomic Energy Authority is a large UK government research organisation based on an expansive site just outside of Oxford. UK AEA's mission is to lead the commercial development of fusion power and related technology and position the UK as a leader in sustainable nuclear energy. With over 1,000 employee's, this is an exciting and vibrant place to work.
- Please note, this role is strictly within IR35 and only available on PAYE/Umbrella basis.
- All employees working at the UK Atomic Energy Authority will be required to complete an online Disclosure Certificate application as part of their clearance - The Disclosure & Barring Service (DBS) checks will show the details of all current criminal convictions (convictions considered unspent under the Rehabilitation of Offenders Act 1974) or will confirm that there are no such convictions.
- The UK Atomic Energy Authority actively promotes equality and values diversity in our workforce.
For further information please contact
Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants
Culham, Oxfordshire
Overall Purpose:
To work as part of a team operating the sites Helpdesk to enable site occupants to report faults and request help so they can carry out their work. Also, to work as part of the team answering the main site number to ensure efficient processing of calls. This role also includes administrative duties which ensures that the Helpdesk records and its database are up to date and accurate at all times.
Accountabilities:
• Be a phone operator for all site helpdesk questions
• Answer email queries
• Respond to any face to face walk-in requests
• Give great customer service at all times
• Make sure all queries are logged on the database correctly
Specific Qualifications/Experience:
• Good basic level of education and good IT skills (Word and Excel in particular) including databases.
• Relevant experience in customer service environment
• Customer driven
• Must have an assertive approach
• Good organisation skills to ensure that their workload is appropriately prioritised, and tasks completed on time
• Must have good communication and interpersonal skills and be able to work as part of a team and have the ability to interact with a wide range of personnel both internal and external.
• Must have good telephone and writing skills and an ability to listen carefully and take down an accurate record of what is said.
• Must have the ability to problem solve simple problems, seeking guidance from the Service Support Manager/Site Manager as required
Company:
The United Kingdom Atomic Energy Authority is a large UK government research organisation based on an expansive site just outside of Oxford. UK AEA's mission is to lead the commercial development of fusion power and related technology and position the UK as a leader in sustainable nuclear energy. With over 1,000 employee's, this is an exciting and vibrant place to work.
- Please note, this role is strictly within IR35 and only available on PAYE/Umbrella basis.
- All employees working at the UK Atomic Energy Authority will be required to complete an online Disclosure Certificate application as part of their clearance - The Disclosure & Barring Service (DBS) checks will show the details of all current criminal convictions (convictions considered unspent under the Rehabilitation of Offenders Act 1974) or will confirm that there are no such convictions.
- The UK Atomic Energy Authority actively promotes equality and values diversity in our workforce.
For further information please contact
Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants