Front of House Reception & Reservations Specialist

Location
Mawgan Porth, Newquay
Salary
£8.10 per hour (£8.50 after probation)
Posted
25 Jul 2018
Closes
22 Aug 2018
Ref
S235
Contract Type
Permanent
Hours
Full Time

Reception and Reservations Specialist
 

The Scarlet Front of House Team do things a little differently, providing a unique guest experience with outstanding attention to detail in every telephone and email reservation, right the way to waving the final goodbye.
 

The role of Reception and Reservations Specialist is to build a rapport with guests and anticipate their every need and desire from when making their reservation to delivering a heartfelt Scarlet welcome in our reception.
 

Key responsibilities include:

  • Reservations
  • Effective communication to other hotel teams
  • Check in guest arrival and check out guest departure
  • Conduct an informed tour of the hotel to guests
  • Daily banking
  • Management of guest data

The ideal person will have hotel reservations or reception experience, a warm, friendly telephone manner and be able to positively respond to customer feedback. 

You will have a natural passion for hospitality.

Excellent verbal and written English, numeracy, computer literacy in Outlook, Word and Excel and the ability to learn how to use an in-house computer system.
 

We offer:
£8.10 per hour (£8.50 after probation)
Permanent contract for 37.5 hours
Variety of shifts including weekends and evenings
28 days holiday per year
Free meals whilst on duty
Hotel tips
Many more perks!
 

After probation:
A free experience to stay in the hotel and eat in the restaurant
Cashback health cover scheme
 

After 1 year of service:
Up to 3% company matched employee contribution to a pension scheme
One additional day of annual leave
Challenge based grant towards something you want to learn
 

Wish you were here? Please use the “apply” link to email your CV and covering letter with answers to the questions below:
 

Closing Date: Sunday 19 August 2018


Start Date: Available immediately
 

As one team we take responsibility for reducing the negative impacts our actions and activities have on the environment and our local community; something we feel is right and is our way of life.