Customer Service Licensing Associate (12 Month Contract)

Warrington, Cheshire
24 Jul 2018
21 Aug 2018
Contract Type

Customer Service Licensing Associate (12 Month Contract)
Warrington, Cheshire

Ofcom is the independent regulator and competition authority for the UK communications industries. We regulate the TV, radio, fixed-line telecoms, mobile telecoms and postal sectors, plus the radio spectrum which enables wireless devices to operate.  

We’re now looking for a Customer Service Licensing Associate to join our team on a 12 month contract, working on either a full time or part time basis. Flexible working arrangements are available. 

About the Job

To provide a high standard of customer service support in the administration of Wireless Telegraphy Act Licences in a contact centre environment.

What you will be doing

- To provide a high standard of customer service via phone, email, post and messenger services in line with team targets, processes and procedures
- Providing advice and guidance to perspective, new and existing licensees on product and service offerings via the phone, email and messenger services
- Administration of licence documents whilst managing consumer data and case history in line with GDPR requirements
- Building robust working relationships with consumers and stakeholders
- Working cross-functionally to ensure all licence applications are processed and paid for in a timely manner
- Collaboration with Ofcom colleagues from other teams and departments to expend knowledge and expertise
- Supporting the implementation of continuous improvement initiatives such as ISO 9001
- Other duties as required

Essential Skills / Experience
- Excellent communication skills
- Ability to build and maintain relationships
- Ability to work to targets and process guidelines
- Ability to navigate and drive Microsoft suites such as Word, Excel, PowerPoint and Outlook
- Agility working in changing environments
- Excellent organisation and prioritisation skills


- GCSE English (or equivalent)
- GCSE Maths (or equivalent)

The closing date for applications is the 14th August 2018. 

To apply for the role of Customer Service Licensing Associate (12 Month Contract), please apply via the button shown. 

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency. 

Additional Keywords: Customer Service Licensing Associate, Contract, Customer Service Associate, Licensing Associate, Customer Service Executive, Customer Service Advisor, Customer Care Agent, Client Services Advisor, Customer Service.