Telecare Operator

Permanent, 30 & 35 hours per week

Johnnie Johnson Housing (JJH) is a not-for-profit housing association dedicated to offering quality homes for independent living. Our vision is simple, it is focused on “Living Longer, Living Better”. We want to help our residents age well, live independently and maintain their quality of life for as long as possible.

It’s an exciting time to join us as we move forward towards achieving our aim of becoming the 'Market Maker' in Independent Living. We embrace a ‘One Team’ ethos and employ people who are pioneering and who strive to be outstanding in their role. In return, we empower them to be the very best that they can be. As a result, we can continue to ensure our customers remain at the very heart of everything we do.

Astraline, our in-house call monitoring centre, offers customer-led flexible solutions for a variety of services including Telecare, Lone Worker monitoring, Out of Hours call handling and Anti-Social behaviour.

Through effective call handling, the Telecare Operator will deliver an excellent telecare and emergency repairs service to a diverse range of older and vulnerable customers. Demonstrating empathy and appropriate care to our customers, you will respond to and prioritise alarms generated by the Telecare Monitoring System and take appropriate action when dealing with Lone Worker Alarm calls.

So if you have experience of working in a telephone based customer service role then we would love to hear from you! All that we ask is that you are highly flexible, able to work a variety of shift patterns and have strong communication skills, giving you the ability to empathise with vulnerable customers.

Able to work independently and on own initiative, you will operate as a committed team member and be able to cope with competing demands. Those who have experience of working with older / vulnerable people are highly desirable but not essential – what’s more important is a positive and enthusiastic attitude and the willingness to learn.

There are a number of reasons why you should join us – we can offer you a work and home life balance, development opportunities and a great number of benefits including childcare vouchers, free parking, pension scheme, life assurance, an Employee Assistance Programme, Simplyhealth cash plan and free refreshments!

Closing Date: 21st August 2018

This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.